Quality Management

4 weeks ago

New Delhi, India Talent Toppers Full time

No Software Testing Engineer Applications please.We have an opening for the Quality Manager ( Quality Management /Assurance - QMS / ISO 9001 ) in our Client's BPS insurance team.About the RoleDefine, document, and ensure standardized processes, methodologies, and controls to deliver high-quality services and reduce risks.Experience Range - 14+ Years.Location - NoidaWork Mode - HybridShift Timing - 5 PM - 2.30 AMResponsibilities- Conduct reviews and assessments to identify areas for improvement and ensure compliance with ISO 9001 and QMS certifications. - Integrate multiple QA tools to establish effective workflows and develop comprehensive KPI dashboards leveraging Digital QA Tools, AI, and ML to provide real-time visibility into metrics and trends. - Maintain all standardized QMS full audit forms/scorecards in a central location, allowing authorized users to configure them as per the QMS program's specific needs. - Ensure flexibility in quality sampling based on comfort levels and scoring aligned with the severity of a step within the overall process. - Coordinate with BA, AWD, SmartX, Reporting, and QA teams to drive standardization across processes. - Implement QMS processes, such as risk governance, compliance, and controls, to ensure conformance with the QA program. - Review and track go-to-green actions for non-green engagements to drive continuous improvement. - Support GRC efforts by gathering information to identify trends and concerns, enabling timely mitigations and preventative actions. - Ensure data collection is accurate and timely for effective risk management. - Utilize QC tools to streamline data collection, analysis, and reporting for proactive issue resolution.Qualifications• Graduate/post-graduate• Certification in Life Insurance Domain will be an added advantage

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