ServiceNow Technical Lead

Job Title: ServiceNow Technical LeadLocation: PAN IndiaPosition DescriptionJob Title:Sr ServiceNow Engineer – ServiceNow PlatformBusiness Segment/Department:EEO Category:Purpose of Job:The Technical Lead will serve as a key technical resource participating and providing oversight of the configuration, development, support, and maintenance of the ServiceNow Platform. Maintains a high level of fluency in ServiceNow design and development principles. Works with key stakeholders to develop enterprise business solutions for our customers leveraging ITIL processes and best practices.Major Responsibilities• Serve as Lead ServiceNow application developer responsible for implementing/using Optum’s, Dev & Ops and overall best practices as pertains to workflows, integration, configuration, customization, orchestration, access controls, etc.• Provides oversight for all development work within designated Scrum team ensuring timely and high-quality delivery from the development resources• Ensure overall systems availability via good design, implementation of Optum’s, Dev & Ops and overall best practices, development centric testing, promotion discipline• When engaged by Operations, assist with root cause analysis and resolution of production Incidents.• Collaborates with QE team to ensure proper test cases are defined and executed• Work with Capability Owners to translate their business requirements into actionable development tasks• Assists Scrum Master and Capability owners with the prioritization of Features, User Stories, and associated timelines for delivery for Platform Maintenance Initiatives.• Assists other Software Engineers on assigned Scrum team with accuracy of estimates, comprehension of tasks and provide peer reviews of completed work.• Partners with Scrum Master and developers on the assignment of development tasks such as coding, testing, debugging, and analytics to team members• Serves as a technical lead contributing to and directing the development efforts of assigned Scrum team• Mentors junior and mid-level Software Engineers to allow for skill/knowledge development through advice, coaching, and training opportunities.• Works with team members to review new and existing code and/or perform unit testing• Prepare and execute unit test cases and test scripts, support user acceptance testing.• Proactively stay on top of new capabilities in the platform and educate team members and customers.• Participates in recruiting, interviewing, and hiring of new software engineering resources• Maintains expert level understanding of ServiceNowRequired Qualifications:· Bachelor‘s degree or 5+ years of equivalent experience· Experience leading other engineers· 5+ years of ServiceNow development skills· 5+ years of experience with ITSM processes (Incident/Problem/Request/Change management)· 5+ years of experience with Web-Services, AJAX, Business Rules, SOAP, REST SSO-SAML Setup and Integration of ServiceNow to Other Applications· 5+ years of experience customizing ServiceNow using UI Pages, UI Macro & CMS using CSS, HTML, Jelly, Angular 1.5Preferred Qualifications:· ServiceNow IT Service Management or other relevant ServiceNow certifications· Prior Tech Lead experience· Demonstrated knowledge of application design, application development and implementation.· Understanding basic full stack development concepts· Excellent human relations skills to effectively interact with management, peers, business partners and vendors· Experience with maintaining automated testing scripts· Experience with Selenium· Self-starterCompetencies and Best Practice for High Performers