Input Zero Technologies

2 weeks ago

Pune, India Input Zero Full time

Job Description :


Key Responsibilities :


- Lead the development, configuration, and implementation of BMC Remedy solutions for Digital Service Operations and Management.


- Customization & Integration : Customize BMC Remedy applications to meet specific customer requirements. Collaborate with cross-functional teams to integrate Remedy with external systems using web services, REST APIs, and other integration methods.


- System Administration : Upgrade Remedy AR Server and Remedy Mid-Tier server with the latest patches to ensure smooth operation and optimal performance.


- Install and configure BMC Remedy v9.x (or later versions) in a clustered, high-availability environment.


- Security & Authentication : Implement and configure Single Sign-On (SSO), RSSO (Remedy Single Sign-On), and LDAP plugins for robust authentication and security.


- Troubleshooting : Utilize deep knowledge of the ARS platform for log analysis, troubleshooting, and resolving complex Remedy-related issues.


- Consulting & Support : Provide consulting services to clients, delivering Proof of Concepts (POCs) and supporting pre-sales activities. Be willing to participate in consulting engagements, which may include shift work, on-call support, and occasional travel.


- Disaster Recovery : Contribute to the setup and maintenance of comprehensive disaster recovery plans for Remedy.


Required Technical Skills & Qualifications :


Experience :


- Hands-on experience in BMC Remedy development and administration.


- Expertise in BMC Remedy applications, including Remedy AR System, ITSM Suite, and CMDB.


- Proven experience with integrating Remedy using RESTful and SOAP web services.


- Strong knowledge of SQL for database interactions. Experience with JavaScript and other scripting languages for automation and customization.


- Solid understanding of system architecture, especially in clustered and high-availability environments.


- Experience with SSO, RSSO, and LDAP integration.


Soft Skills : Excellent problem-solving, communication, and client-facing skills.

(ref:hirist.tech)

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