Siebel Engineer

3 weeks ago

Bengaluru, India Notus Full time

We are looking good candidates for Sieble CRM/Sieble CTI ( Client -Wipro) (Contractual Role- on site) (PAN India)

Exp : 8+yrs (Sieble CRM/Sieble CTI)

Notice period : Immediate joiners only.

Shift Timing : Day shift full time work

Location : Pan India

Role purpose :

- Assess, design and implement new products & services through different Releases on Oracle Siebel CRM to ensure reaching the required business needs.

- Support test teams, and business product managers throughout testing phases of the releases.

- Support deployment including writing deployment guides, raising RFCs.

- Collaborate with the rest of the team to design & implement capability enhancements.

- Report & highlight to CRM Domain manager any risks or issues in design and build.

- Support operations team in analysing issues reported in live environment.

Key accountabilities and decision ownership :

- Delivering required business & technology releases according to schedule and with quality meeting Vodafone's standards.

- Prepare all the needed RFCs and Change requests for Service Management according to the SLA.

- Ensure all documentation is complete and following the quality standards.

- Highlights any risk or issue that may affect in progress and delivered design and performance of the system.

Core competencies, knowledge and experience :

- 8 to 10 years' experience in product & solution development in a Telco or at a technology vendor with a telecommunication focus.

- Working under rapid timescales.

- Deep Knowledge in Oracle BSS stack is required.

- Excellent problem solving, interpersonal and communication skills.

- Customer experience centered analysis

- Innovative thinking for user-interfaces

- User centered design

- Siebel CTI Integration with Avaya/Cisco/Altitude/Genesys etc

- Configuration experience on Siebel Communications Servers/Drivers/Toolbars

- Enterprise Application Integration (EAI)

- Configuration, scripting and workflow (CSW)

- Good to have - Open UI skills

Must have technical / professional qualifications :

- Technical degree or equivalent.

- Oracle Siebel certification (desired).

- Software development background.

(ref:hirist.tech)

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