Baroda Global Shared Services

2 days ago

Gandhinagar, India Baroda Global Shared Services Limited Full time

Job Purpose: To lead the training strategy and execution for the Retail Sales Function, managing a team of three Zonal Sales Trainers, while directly engaging with Sales Managers and leadership to drive a high-performance, learning-focused culture across the sales team. The role includes designing, delivering, and evaluating impactful learning programs and ensuring effective stakeholder and vendor management.Key Responsibilities:1. Learning Strategy & Program Ownership:- Design and roll out structured training journeys for new joiners and tenured employees in the Retail Sales team.- Lead the Prarambh (Induction) and Udaan (Skill-building) training programs.- Curate functional, behavioral, and compliance training aligned with business goals.2. Team Management:- Lead, coach, and manage a team of three Zonal Sales Trainers.- Review trainer performance and provide developmental inputs.- Ensure regional training coverage and learning KPI achievement.3. Manager-Level Learning Engagement:- Drive direct engagement and learning interventions for ASMs, RSMs, and Zonal Sales Heads.- Deliver coaching sessions, workshops, and leadership skill development initiatives.4. Stakeholder & Vendor Management:- Collaborate with Retail Sales leadership to understand learning needs and align training interventions accordingly.- Act as a bridge between Sales, L&D, HR, Risk, and Compliance teams.- Coordinate with external content vendors and training partners.5. Reporting & MIS:- Track learning participation, effectiveness, and business impact through LMS and dashboards.- Share regular reports with NSMs and senior stakeholders.- Support audit and compliance needs related to training documentation.Qualification & Experience:- Graduate / Postgraduate in any discipline. MBA in HR / Training preferred.- 10-15 years of experience in L&D, with at least 4 years in a leadership Sales Training role.- BFSI industry experience, especially in retail loans, preferred.Skills & Competencies:- Strong knowledge of sales lifecycle and customer management.- Excellent communication, facilitation, and coaching skills.- Strategic mindset with ability to align learning to performance metrics.- High stakeholder management ability across levels.- Proficiency in MS Excel, PPT, LMS, and virtual training platforms. (ref:iimjobs.com)

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