Skeps - IT Administrator - Operating Systems
2 days ago
We're looking for an IT Administrator to ensure smooth IT operations across the organization. If you're passionate about solving IT challenges, enabling employee productivity, and being a reliable tech support partner, this role is for you.
Responsibilities :
- Provide first-level IT support both onsite and remotely, for hardware, software, and access-related issues.
- Install, configure, update, and troubleshoot operating systems and applications on macOS and Windows devices.
- Manage IT onboarding/offboarding : user provisioning, device setup, and asset handover.
- Maintain IT documentation : SOPs, inventory records, and access logs.
- Support network-related devices such as switches, biometric systems, access points (APs), NVRsand coordinate with ISPs and vendors.
- Ensure compliance with IT policies, data security, and confidentiality standards.
- Assist senior IT staff with escalated issues, ongoing projects, and tech process enhancements.
- Use Jira or other ITSM tools to track, resolve, and report on IT tickets and incidents.
Requirements :
- 1-3 years of experience in IT support or helpdesk roles (startup experience preferred).
- Proficient in macOS and Windows system troubleshooting and installation.
- Working knowledge of IT asset management and endpoint monitoring.
- Basic understanding of Jamf, Microsoft Intune, and Apple Business Manager (ABM).
- Familiarity with network device support (switches, routers, APs) and AV setup.
- Strong communication skills with a user-first mindset.
- A proactive, adaptable approach with strong ownership of tasks.
(ref:hirist.tech)
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