RNTrust Group

Description:Job Summary:We are seeking a dynamic and results-driven Business Support Manager / Project Manager to support ongoing projects and new potential customers, serving as a key liaison between internal teams and large enterprises.The ideal candidate will be responsible for driving back-office operations, including RFP/RFI/SLA management, proposal development, customer relationship building, renewal management, external communication coordination, compliance oversight, and supporting the execution of organizational objectives.Key Responsibilities:- Managing existing SLA and developing relationships with customers and create up sell opportunities from customers/partners.- Effective communication between different internal business units and make personalized responses to the customer.- Support internal team to identify and pursue new business opportunities to increase revenue and market presence.- Build and maintain relationships with clients, partners, large enterprises, consultants, and regulatory bodies.- Liaise with large enterprises for approvals, permissions, licensing, and documentation requirements.ISO Documentation, and Implementation:- Develop proposals, presentations, tenders, and business agreements and ISO renewal certifications.- Track regulatory updates and ensure timely compliance with applicable laws and guidelines.- Negotiate contracts, pricing, and commercial terms with partners and vendors.- Lead contract negotiations covering pricing, terms, SLAs, and performance expectations.- Maintain accurate vendor records, contracts, compliance documents, and performance logs.- Ensure compliance with regulatory and internal policies for procurement and vendor management.- Assist in planning project schedules, resource allocation, and task assignments.- Coordinate internal and external stakeholders, vendors, and cross-functional teams.- Prepare and maintain project documentation including timelines, reports, meeting minutes, and follow-ups.- Track project progress, identify delays or risks, and report updates to the Project Manager.- Support procurement and vendor coordination activities as required.- Arrange and facilitate project review meetings, presentations, and status updates.- Maintain project files, documentation logs, and compliance-related records.- Monitor budget utilization, invoices, and cost tracking in coordination with finance.- Ensure alignment with project standards, policies, and operational guidelines.- Manage client communication and provide timely responses to queries and escalations.- Support implementation of process improvements to enhance project delivery efficiency.Required Qualifications & Skills:- Bachelors degree in Business Administration, Marketing, Commerce, Engineering, or related field.- 5+ years of experience in business development, enterprise liaisoning, or strategic partnerships.- Industry experience in IT Experience managing enterprise/B2B accounts.- Excellent communication, networking, and negotiation skills.- Ability to manage multiple stakeholders and work under deadlines.- Proficiency in MS Office, documentation, and report preparation.- Willingness to travel in Middle East for field visits, meetings, and customer interactions.Key Competencies:- Strategic thinking & problem solving.- Relationship management.- Presentation & persuasive communication.- Project & time management.- Compliance awareness and documentation skills.Work Location: Jamshedpur, Jharkhand.Employment Type: Full-time.Salary: Competitive, based on experience. (ref:iimjobs.com)