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ServiceNow ITSM Implementation Engineer

4 months ago

Hyderabad, India Indiglobe IT Solutions Pvt. Ltd. Full time

Job Title : ServiceNow ITSM Implementation Specialist.

Experience : 7 years.

Work Mode : Hybrid.

Location : Hyderabad.

Shift : Overlap with US hours.

Preferred Notice Period : Immediate to 30 days.

Job Description :

We are seeking a highly skilled ServiceNow ITSM Implementation Specialist to join our Centre of Excellence.

The ideal candidate will have extensive experience in implementing ServiceNow IT Service Management (ITSM) solutions and strong business analyst skills.

Responsibilities :

- Lead customer process workshops to gather and understand requirements.

- Prepare and deliver customer demos to showcase ServiceNow ITSM capabilities.

- Lead the requirements gathering process and translate them into technical specifications.

- Design, develop, and deploy ServiceNow ITSM solutions including Incident, Problem, Change, and Service Request Management.

- Configure and customize ServiceNow ITSM applications to meet business needs.

- Develop workflows, scripts, and integrations with other enterprise systems.

- Manage end-to-end deployments, ensuring successful delivery and user adoption.

- Conduct testing, training, and provide ongoing support for ITSM implementations.

- Ensure best practices and compliance with ITIL standards.

Qualifications :

- Bachelor's degree in information technology, Computer Science, or related field.

- 6+ years of experience in ServiceNow ITSM implementation.

- ServiceNow Certified Implementation Specialist - ITSM certification.

- Strong understanding of ITIL processes and practices.

- Excellent problem-solving skills and attention to detail.

- Strong business analyst skills, including workshop facilitation and requirements- management.

- Strong communication and interpersonal skills.

Must have experience :

- End-to-end Implementation experience in ITSM.

- Minimum 5 to 7 Implementation project experience.

- CSA - Certified System Administrator.

- CIS Implementation Certification ITSM.

We need a candidate who can handle end to end offering tower for ITSM from due-diligence workshops till Go live.

All milestones.

Basically, we are looking for Tower Leads.

Not ServiceNow developers.

Consulting Resources with strong technical skills.

(ref:hirist.tech)