Call center Executive

6 days ago

Vijayawada, India Pringle It ventures Pvt Ltd Full time
Description

We are looking for a dedicated Call Center Executive to join Pringle It ventures Pvt Ltd in Vijayawada. As a Call Center Executive, you will play a crucial role in providing excellent customer service and support to our clients. Your responsibilities will include handling inbound and outbound calls, resolving customer queries, and ensuring customer satisfaction. This position is vital to our company as you will be the first point of contact for our customers, representing our brand and values.

As a Call Center Executive at Pringle It ventures Pvt Ltd, you will be involved in a variety of projects aimed at enhancing customer experience and maintaining high service standards. You will have the opportunity to work in a dynamic and fast-paced environment, developing your communication and problem-solving skills. Join our team and contribute to our mission of delivering top-notch customer service in the IT industry.

Responsibilities:
  • Answering incoming calls and responding to customer queries and concerns.
  • Making outbound calls to follow up on customer issues or inquiries.
  • Providing information about products and services to customers.
  • Resolving customer complaints in a professional manner.
  • Documenting all call information according to standard operating procedures.
  • Meeting call handling quotas to ensure customer satisfaction.
  • Upselling products and services to customers when appropriate.
  • Escalating calls to the appropriate department for resolution.
Requirements:
  • Excellent verbal and written communication skills.
  • Strong problem-solving abilities and customer service orientation.
  • Ability to work well in a team environment.
  • Basic computer skills and familiarity with CRM systems.
  • Ability to multitask and prioritize tasks effectively.
  • Good listening skills and attention to detail.
  • Flexibility to work in rotating shifts, including weekends and holidays.
  • Previous experience in a customer service role is a plus.

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