Area Service Manager
5 days ago
- Position Title –Area Service Manager
- Location –Ernakulam (Will be accountable for North Kerala based at Ernakulam)
- Total Experience - 8 to 14 Years
- Qualification – Minimum BE /B Tech (BE /B Tech should be full time is compulsory & Diploma & Distance learning will be not considered)
- Reporting to Regional Service Manager
- Direct Reporting - Yes (Approx-10 to 12 On Roll & Off Roll employees)
- Languages Known- English, Malayalam (Compulsory)
- Industry- Consumer Durable /FMCD (Preferably from small appliances)
Key Responsibilities:-
- ASC Monthly warranty payment monitoring and submission to HO & Commercial.
- Periodic visits to Service partners for Audit of process adherence, Education on process changes, new product information, etc.
- Management of customer issues and provide timely responses to customer feedback.
- Ability to work with multiple stakeholders and Third parties.
- Strong analytical and problem-solving abilities.
- Direct Interaction with customers.
- Manpower availability as per workload and allocation the resources for an effective service delivery.
- Expanding Service channel as per sales plan & and executing process to ensure services rendered conform to company policy and standards.
- Proactively monitor and maintain optimum inventory level and distribution of spare parts.
- Improve service channel staff’s technical & and customer handling skills through continuous education.
Competencies:-
- Critical thinking and problem-solving skills
- High tolerance/evolved ability to lead and manage ambiguous situations
- Excellent relationship skills
- Superior verbal, written, facility, and presentation skills.
- Collaboration and team leadership abilities
- Effective time management skills
Remarks-
A) Looking for a stable candidate (Frequent Job Changes will not be considered)
B) Looking for candidates from Ernakulam or ready to relocate to Ernakulam
C) Team Handling experience is a must
D) Exposure to handling Authorized Service Center is compulsory
E) Exposure to handling high volume is compulsory
F) Working knowledge of Excel and SAP is an added advantage
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