Store Manager

3 weeks ago

Bengaluru, India CaratLane - A TATA Product Full time

Role: Store Manager

Locations:

  • Banashankari (Bangalore)
  • Marathahalli (Bangalore)
  • Mangalore


1. Bachelor's degree from a reputed university/college

2. MS Office & proficiency in excel is a must


Knowledge

1. Knowledge of handling Retail Store Operations

2. Selling & customer service

3. Good knowledge of Jewellery - Gold, Diamond, Platinum and Silver will be an added advantage

4. MIS Reporting


Skills

1. Communication- Excellent spoken & written communication skills in English & regional language

2. Computer operating knowledge

3. Good knowledge of ‘Point of Sale’ system (POS)/ERP/SAP

4. Excellent in Excel/spreadsheet


Experience

1. Minimum 4-5 years of relevant experience in front-end retail operations as an Assistant.Manager/Store Manager. Preferably with an established Retail Brand

2. Experience in handling customer queries & grievance handling

3. Suitability Criteria Success Behaviors (Traits like interpersonal skills etc.)


1. Enthusiastic

2. Selling(Passion to Sell)

3. Interpersonal Skills

4. Influencing

5. Analytical

6. Pressure Tolerance

7. Handles conflict

8. People-oriented

9. Problem solving

10. Strong Team Player

11. Warmth/empathy

12. Organized

13. Willing to take ownership

14. Research / Learning

15. Travel


Willingness (Preference / Values/ other requirements)


1. Job location - Across India

2. Ability to work under a flexible schedule, including evenings and weekends.

3. Extended working hours during festive and seasonal times

4. Shift timing - 9 hours with strict adherence


Your KRA/KPI

1. Communicate with the customer and sell with the complete product description

2. Influencing and selling jewellery

3. Addressing all customer queries

4. Following up with the customers

5. Ensure that the store is clean, safe and presentable for customers

6. Completing payment transactions; preparing merchandise

for delivery

7. Contributes to team effort by accomplishing related results

as needed.

8. Maintains inventory by checking merchandise to determine

inventory levels; and anticipating customer demand.

9. Prepares sales and customer relations reports by analyzing

and categorizing sales information; and identifying and

investigating customer complaints and service suggestions.

10. Retaining the existing or new customers

11. Maintain and monitor store inventory

12. Coordinating with inter-departmental personnel

13. Working on ERP system, Magento, Ameo etc


Reporting to RM

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