Key Account Manager

About Reach:

Reach is at the forefront of mobile and broadband innovation, offering modern connectivity services through APIs, automation, and modular solutions. We enable businesses like ISPs, MVNOs, employers, and startups to launch, manage, and scale connectivity services without the complexities of traditional telecom systems. Based on a flexible and scalable infrastructure, Reach supports branded mobile, fixed wireless, IoT, and internet services, driving new revenue streams and customer loyalty while future-proofing businesses.

Website: Overview:

Location: Bangalore, India

Experience: 7-10 Years

Industry: Telecommunications & Mobile Technology

Join our innovative telecom-focused organization as a Key Account Manager and drive operational excellence across Mobile Virtual Network Operator (MVNO), Mobile Virtual Network Enabler (MVNE), and Mobile Network Operator (MNO) ecosystems.

This mid-level opportunity is designed for seasoned telecommunications professionals with deep expertise in:

- MVNO/MVNE Operations & Strategy

- MNO Partnership Management

- SaaS Platform Management & Implementation

- Telecom Billing Systems (BSS/OSS)

- CRM & Subscriber Management

- Mobile Technology & Digital Transformation

- AI-Powered Analytics & Automation

- The ideal candidate will have hands-on experience in the mobile virtual network ecosystem, telecom platform management, and MVNO/MVNE service delivery while thriving in a fast-paced telecommunications software environment with AI-driven operational excellence.

Key Responsibilities

MVNO/MNO Account Management:

- Serve as the primary point of contact for assigned client accounts in the MVNO ecosystem.

- Participate in product presentations for brand onboarding and engagements.

- Build and maintain strong, long-term relationships with key stakeholders at client organizations.

- Conduct regular business reviews and strategic planning sessions with clients.

- Engage directly with clients for requirements gathering, updates, and escalations.

- Ensure seamless communication across time zones and teams.

- Develop comprehensive account plans with clear objectives, strategies, and success metrics.

- Analyze market trends, competitive landscape, and client business models.

- Prepare and present executive-level reports on account performance and market insights.

- Contribute to product roadmap discussions based on client feedback and market requirements.

Account Growth:

- Drive account expansion through upselling and cross-selling of platform features and services.

- Develop and execute account-specific growth strategies aligned with client business objectives.

- Monitor account health metrics and implement retention strategies to minimize churn.

- Collaborate with sales team to identify and pursue new opportunities within existing accounts.

- Ensure successful platform adoption and subscriber onboarding.

- Monitor KPIs, account health, and risk metrics.

- Support contract renewals, growth strategies, and stakeholder Monitor billing accuracy, platform uptime, and telecom SLAs with the help of team.

- Own operational workflows for assigned accounts, including documentation, reporting, and continuous improvement.

- Monitor telecom KPIs, billing performance metrics, and subscriber analytics.

- Lead cross-functional telecom initiatives to streamline BSS/OSS workflows.

- Ensure telecom regulatory compliance and GSMA standards adherence.

- Manage platform resource allocation and capacity planning across mobile services.

- Drive AI digital transformation initiatives in telecommunications operations.

- Drive automation and process optimization using AI-powered tools and analytics.

- Use AI-generated reports and insights to support planning, performance reviews, and process improvements.

Program Management:

- Oversee project delivery from MVNO concept to launch.

- Develop product implementation timelines and budgets.

- Coordinate platform integration projects with brands, third-party and MNO partners.

- Implement project management best practices and ITIL methodologies.

- Coordinate telecom integrations, billing configurations, and subscriber management.

Required Qualifications:

Education & Telecom Experience:

- MBA (full-time or executive program) from IIM/ISB, or equivalent top-tier business school.

- Strong academic record with demonstrated analytical and strategic thinking capabilities.

- 7-10 years in telecom operations, mobile technology, or MVNO/MVNE roles.

- Domain Expertise Required: Deep understanding of mobile virtual networks, telecom platforms, billing systems.

- AI: Hands-on experience with implementing AI tools for operations and business analytics.

- Proven track record managing telecom projects and mobile service launches.

Skills & AI-Enabled Telecom Systems

- Proficiency in telecom project management tools (Jira, Asana, Microsoft Project).

- Advanced telecom analytics and AI-powered data analysis capabilities.

- Telecom Billing Systems: BSS/OSS platforms, revenue assurance, subscriber billing.

- AI-Enhanced CRM: Customer lifecycle management, predictive subscriber analytics,