ServiceNow Customer Service Manager

3 weeks ago

New Delhi, India AvanteNow Full time

Job Title -ServiceNow Customer Service Manager (CSM) & Financial Services Operations (FSO) SpecialistJob Type -Onsite, Saudi Arabia (Long-term project)Experience -7+ years of ServiceNow technical experienceJob Description :We are seeking a skilled and motivated ServiceNow Customer Service Manager (CSM) and Financial Services Operations (FSO) Specialist to join our team. This role will focus on designing, developing, and supporting ServiceNow’s CSM & FSO suite to streamline operations, improve service delivery, and enhance customer experiences across our financial services functions.You will work closely with business stakeholders, ServiceNow developers, and operations teams to implement FSO modules, configure workflows, and optimize the platform’s usage within a financial services context.Key Responsibilities:Configure and implement ServiceNow FSO applications such as Case Management, Customer Service Management (CSM), Complaints Management, KYC, and Financial Product Management. Collaborate with business and technical teams to gather requirements, define use cases, and translate them into ServiceNow solutions. Customize forms, workflows, business rules, and integrations using ServiceNow’s FSO capabilities. Support integrations with core financial systems (CRM, banking platforms, loan servicing systems, etc.). Analyze and improve existing ServiceNow FSO implementations and suggest optimizations. Maintain documentation for configurations, processes, and user guides. Provide end-user training and ongoing support for ServiceNow FSO modules. Ensure compliance with data privacy, audit, and regulatory requirements specific to financial services.Required Qualifications:Bachelor’s degree in Computer Science, Information Systems, Finance, or related field. 7+ years of experience with ServiceNow platform, including at least 5 years in Financial Services Operations (FSO) or Customer Service Management (CSM). Strong understanding of financial services workflows such as customer onboarding, case handling, regulatory compliance, fraud investigation, or account servicing. Experience in designing workflows, scripting (JavaScript, Glide), and configuring ServiceNow tables and modules. Knowledge of ServiceNow FSO data models and best practices.Certifications:- ServiceNow Certified System Administrator (CSA) - ServiceNow Certified Application Developer (CAD) - ServiceNow Certified Implementation Specialist (CIS) - ServiceNow Customer Service Management (CSM) Certified - ServiceNow Financial Service Operations (FSO) Certified

  • ServiceNow Customer Service Manager

    2 weeks ago

    New Delhi, India AvanteNow Full time

    Job Title - ServiceNow Customer Service Manager (CSM) & Financial Services Operations (FSO) SpecialistJob Type - Onsite, Saudi Arabia (Long-term project)Experience - 7+ years of ServiceNow technical experienceJob Description :We are seeking a skilled and motivated ServiceNow Customer Service Manager (CSM) and Financial Services Operations (FSO) Specialist to...

  • ServiceNow Developer

    3 weeks ago

    New Delhi, India Bahwan CyberTek Full time

    Job Description – ServiceNow Developer / ConsultantExperience: [5–10 Years]Employment Type: Full-timeRole Overview:We are seeking an experienced ServiceNow Developer/Consultant with deep expertise in IT Service Management (ITSM) modules and hands-on skills in customization, scripting, and integrations. The role requires strong technical proficiency in...

  • ServiceNow Technical Manager

    2 weeks ago

    New Delhi, India Jade Global Full time

    Position Name : ServiceNow Technical ManagerLocation : Hyderabad (Hybrid)Experience : Min 12+ YearsAbout Jade GlobalJade Global is a premier global IT services and solutions firm committed to helping clients drive business transformation through enterprise applications, AI/ML, cloud platforms, automation, and managed services. As a trusted partner for...

  • ServiceNow Technical Manager

    2 weeks ago

    New Delhi, India Jade Global Full time

    Position Name : ServiceNow Technical Manager Location : Hyderabad (Hybrid) Experience : Min 12+ YearsAbout Jade Global Jade Global is a premier global IT services and solutions firm committed to helping clients drive business transformation through enterprise applications, AI/ML, cloud platforms, automation, and managed services. As a trusted partner for...

  • ServiceNow Technical Manager

    6 days ago

    New Delhi, India Jade Global Full time

    Position Name : ServiceNow Technical ManagerLocation : Hyderabad (Hybrid) Experience : Min 12+ YearsAbout Jade Global Jade Global is a premier global IT services and solutions firm committed to helping clients drive business transformation through enterprise applications, AI/ML, cloud platforms, automation, and managed services. As a trusted partner for...

  • ServiceNow OMT

    3 weeks ago

    New Delhi, India Sonata Software Full time

    Job Title - Servicenow developer - OMT Experience: ServiceNow Development, with CSM and Telecom Order Management experience Key Responsibilities: Design, develop, and implement solutions on the ServiceNow platform, specifically in the Order Management for Telecom (OMT) module Collaborate with Business Analysts, Solution Architects, and cross-functional teams...

  • ServiceNow OMT

    3 weeks ago

    New Delhi, India Sonata Software Full time

    Job Title - Servicenow developer - OMTExperience: ServiceNow Development, with CSM and Telecom Order Management experienceKey Responsibilities:- Design, develop, and implement solutions on the ServiceNow platform, specifically in the Order Management for Telecom (OMT) module - Collaborate with Business Analysts, Solution Architects, and cross-functional...

  • Servicenow Developer

    7 days ago

    New Delhi, India Sonata Software Full time

    Job Description:We are seeking a skilled ServiceNow Developer with 4 to 6 years of experience to join our dynamic team. The ideal candidate will have hands-on experience in ServiceNow development with a strong understanding of IT Service Management (ITSM), Human Resources Service Delivery (HRSD), Workflow Service Delivery (WSD), and Customer Service...

  • Servicenow Developer

    4 days ago

    New Delhi, India Sonata Software Full time

    Job Description:We are seeking a skilled ServiceNow Developer with 4 to 6 years of experience to join our dynamic team. The ideal candidate will have hands-on experience in ServiceNow development with a strong understanding of IT Service Management (ITSM), Human Resources Service Delivery (HRSD), Workflow Service Delivery (WSD), and Customer Service...

  • ServiceNow Developer

    6 days ago

    New Delhi, India Webologix Ltd INC Full time

    Job Position: ServiceNow DeveloperJob Type: Full-Time Location: PAN, IN(WFO) Experience: - 5+ to 10+ YearsMust Have: Service Now Configuration, IT Service Management (ITSM), IT Operations Management (ITOM), Scripting, Workflows, And Integrations, Customer Service Management (CSM).Roles and Responsibilities Developing, configuring, and customizing the...