Software Technical Support
4 weeks ago
Company Description
Visual InfoSoft Pvt. Ltd. is a leading healthcare company in India, providing management solutions for the healthcare industry since 1996. With over 27,000 users and installations across various healthcare settings, Visual InfoSoft offers software for specialty clinics, hospitals, pharmacies, and more. The company is headquartered in Ahmedabad, with branch offices in Mumbai, Delhi, Bangalore, Hyderabad, and Pune, and a strong team of dedicated professionals focused on improving patient care through electronic medical records and information flow.
Role Description
This is a full-time on-site role for a Software Technical Support position located in Ahmedabad. The Technical Support role involves providing support to users, troubleshooting software issues, ensuring customer satisfaction, and utilizing analytical skills to resolve technical challenges efficiently.
Training will be provided for 15 days.
Qualifications
- Technical Support and Troubleshooting skills
- Customer Support and Customer Satisfaction abilities
- Strong problem-solving skills
- Excellent verbal and written communication skills
- Ability to work well in a team environment
- Previous experience in software technical support is a plus
- Bachelor's degree in Computer Science, Information Technology, or related field
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