L1 Manager

Responsibilities:● Set challenging yet achievable departmental objectives and ensure that the team consistently meets all the established service level agreements. ● Ensure that the departmental objectives are consistently aligned with the larger organization objectives. ● Clearly communicate objectives and performance expectations with the team,...

Location : TrivandrumResponsibilities:● Set challenging yet achievable departmental objectives and ensure that the team consistently meets all the established service level agreements.● Ensure that the departmental objectives are consistently aligned with the larger organization objectives.● Clearly communicate objectives and performance expectations...

Responsibilities:● Set challenging yet achievable departmental objectives and ensure that the team consistently meets all the established service level agreements.● Ensure that the departmental objectives are consistently aligned with the larger organization objectives.● Clearly communicate objectives and performance expectations with the team, monitor...

Location : TrivandrumResponsibilities:● Set challenging yet achievable departmental objectives and ensure that the team consistently meets all the established service level agreements.● Ensure that the departmental objectives are consistently aligned with the larger organization objectives.● Clearly communicate objectives and performance expectations...

Responsibilities:● Set challenging yet achievable departmental objectives and ensure that the team consistently meets all the established service level agreements. ● Ensure that the departmental objectives are consistently aligned with the larger organization objectives. ● Clearly communicate objectives and performance expectations with the team,...

Responsibilities: ● Set challenging yet achievable departmental objectives and ensure that the team consistently meets all the established service level agreements. ● Ensure that the departmental objectives are consistently aligned with the larger organization objectives. ● Clearly communicate objectives and performance expectations with the team,...

Location : TrivandrumResponsibilities:● Set challenging yet achievable departmental objectives and ensure that the team consistently meets all the established service level agreements. ● Ensure that the departmental objectives are consistently aligned with the larger organization objectives. ● Clearly communicate objectives and performance expectations...

Location : Trivandrum Responsibilities: ● Set challenging yet achievable departmental objectives and ensure that the team consistently meets all the established service level agreements. ● Ensure that the departmental objectives are consistently aligned with the larger organization objectives. ● Clearly communicate objectives and performance...

CareStack™ - Dental Practice Management is seeking a highly skilled and experienced individual to fill the role of L1 Manager. This position is responsible for leading the customer support team and ensuring that all customers receive exceptional service.The ideal candidate will have at least 5 years of experience in customer support and at least 3 years of...

Role Proficiency: Resolve L1 Incident and service requests within agreed SLA Outcomes: 1) Monitor customer infrastructure using tools or defined SOPs to identify failures and mitigate the same by raising tickets with defined priority and severity2) Update SOP with updated troubleshooting instructions and process changes3) Mentor new team members in...

Role Proficiency: Resolve L1 Incident and service requests within agreed SLA Outcomes: 1) Monitor customer infrastructure using tools or defined SOPs to identify failures and mitigate the same by raising tickets with defined priority and severity2) Update SOP with updated troubleshooting instructions and process changes3) Mentor new team members in...

Role Proficiency: Resolve L1 Incident and service requests within agreed SLA Outcomes: 1) Monitor customer infrastructure using tools or defined SOPs to identify failures and mitigate the same by raising tickets with defined priority and severity2) Update SOP with updated troubleshooting instructions and process changes3) Mentor new team members in...

Role Proficiency: Resolve L1 Incident and service requests within agreed SLA Outcomes: 1) Monitor customer infrastructure using tools or defined SOPs to identify failures and mitigate the same by raising tickets with defined priority and severity2) Update SOP with updated troubleshooting instructions and process changes3) Mentor new team members in...

Role Proficiency: Resolve L1 Incident and service requests within agreed SLA Outcomes: 1) Monitor customer infrastructure using tools or defined SOPs to identify failures and mitigate the same by raising tickets with defined priority and severity2) Update SOP with updated troubleshooting instructions and process changes3) Mentor new team members in...

Role Proficiency: Resolve L1 Incident and service requests within agreed SLA Outcomes: 1) Monitor customer infrastructure using tools or defined SOPs to identify failures and mitigate the same by raising tickets with defined priority and severity2) Update SOP with updated troubleshooting instructions and process changes3) Mentor new team members in...

Role Proficiency: Resolve L1 Incident and service requests within agreed SLA Outcomes: 1) Monitor customer infrastructure using tools or defined SOPs to identify failures and mitigate the same by raising tickets with defined priority and severity2) Update SOP with updated troubleshooting instructions and process changes3) Mentor new team members in...

Role Proficiency: - 4 to 7 years of experience in MS SQL DB server administration - L2/L3 experience with database platforms like MySQL & MongoDB which includes - Capable of Deploying SSIS Packages, SSAS Data Cubes, setting up environment variables, Debugging and Troubleshooting SSIS package failures - Experience in Configuring and maintaining HA...

Support Manager Job DescriptionWe are seeking a highly skilled and experienced Support Manager to join our team at CareStack™ - Dental Practice Management. As a key member of our organization, you will be responsible for leading our Support team and ensuring that our customers receive exceptional service.About the Role:The successful candidate will have a...

Location : Trivandrum Responsibilities:- Set challenging yet achievable departmental objectives and ensure that the team consistently meets all the established service level agreements.- Ensure that the departmental objectives are consistently aligned with the larger organization objectives.- Clearly communicate objectives and performance expectations with...

Role Proficiency: Resolve L1 Incident and service requests within agreed SLA Outcomes: Measures of Outcomes: Outputs Expected: Monitoring: - Understand Priority and Severity based on ITIL practice. Understand agreed SLA with customer and adhere. - Repetitive alert analysis for finding high ticket generating Cis. Adhere to ITIL best practices Runbook...