Helix Tool Admin

1 week ago

New Delhi, India Tata Consultancy Services Full time

Dear Candidates, Greeting from TCS TCS is looking for Helix Tool Admin Experience: 6-10 years Location: HyderabadMandatory Skills: BMC Helix ITSM, MYIT, BMC Helix Smart IT, DWPC, DWPA, BMC Helix Innovation Studio, CMDB Development, Integration & AutomationJob Description: The BMC Helix Technical Specialist is responsible for development, administration and also customizing and extending the platform to meet specific business needs and administer to ensure the smooth functioning and security of the BMC Helix environment (ITSM, Smart IT, Dashboard, Innovation Studio)Roles & Responsibilities:The BMC Helix Technical Specialist is responsible for development, administration and also customizing and extending the platform to meet specific business needs and administer to ensure the smooth functioning and security of the BMC Helix environment (ITSM, Smart IT, Dashboard, Innovation Studio)Primary Skills: BMC Helix ITSM Administration & Development BMC Helix Innovation Studio DWPA CMDB Integration Helix DashboardGood to have Skills: SQL ExperienceResponsibilities and Duties: Must have 8+ years of experience in development, implementation, and sustained support of the BMC Helix components like ITSM, Smart IT, Innovation Studio and writing custom workflows using Remedy forms and objects like Active Links, Filters, and Escalations Solid understanding of ITSM processes and Integration techniques. Strong Knowledge of ITSM Module Like Incident, Change, Problem, SRM, Work Order, SLM, Release management Provide creative solutions to resolve business problems via customer requirements based on system capability, process gaps (ITSM/ITIL) and cultural challenges.

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