Operations Engineer

4 weeks ago

Bangalore Metropolitan Area, India iSoftStone Full time

Operation Engineer


What We’re Looking For


As an Operation Engineer, you’ll be responsible for ensuring the stability and reliability of the systems you operate by taking ownership as well as sticking to the operation process. You’ll need to triage issues which are either proactively identified or passively reported. With your insights of the systems as well good collaboration with other teams you will serve as a key role for solving incidents happened as well as reducing the incident rate. Your day to day job will also include supporting production release, drafting incident report, shaping monitoring tools as well as resolving service requests.


What You’ll Generally Be Doing

  • Identify both infrastructure and application issues proactively by appropriately using monitoring systems
  • Support incident triage, define the impact scope and report incidents on a timely manner
  • Coordinate with developers to do root cause analysis and solve issues, come up with ways of mitigation if issues cannot be resolved immediately
  • Draft detailed incident report, identify and analyze recuring issues, suggest ways of prevention
  • Support production release and post release verification base on release runbook
  • Receive and resolve service request from ticketing system
  • Help operation manager on enhancing operation process and preparing necessary operation documentation
  • Actively participate in technical discussion and to be able to coordinate with other teams on other required tasks


What You’ll Need

  • 5+ years proven work experience in system monitoring and operation is a must
  • Experience with cloud services, Azure and GCP is a must
  • Experience in operating services deployed on Kubernetes cluster/ K8S is a must
  • Experience in operating Couchbase Database, MongoDB as well as Postgresql DB is preferred
  • Experience in operating Flink, Kafka and Zookeeper based systems is preferred
  • Good understanding on various monitoring systems such as Grafana, Prometheus, Azure Monitor, Firebase, etc.
  • Proficient in scripting language such as shell and bash, ability to automate execution of scripts using pipeline is preferred
  • Teamwork spirit with strong problem solving skills
  • Strong analytical and time management skills
  • Ownership spirit and ‘Can do’ mentality
  • Bachelors or Masters in Computer Science or Engineering, or equivalent relevant technical field
  • Proficient spoken and written English is a must

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