Solution Lead

3 weeks ago

Bengaluru, India Han Digital Solution Full time

Key responsibilities:

  1. Typically involved from Deal Qualification to Contract Signature, Sales to Delivery Handover and for a limited period in the execution to provide continuity
  2. Responsible for development of the end-to-end solution (Transformation, Transition and Run) covering multiple service lines and/or technology domains
  3. Owns internal stakeholder management and visibility of core solution related metrics to approvers
  4. Supports Sales Lead in pre-qualification activities, including ROM costing and early solution shaping as appropriate
  5. Develops solution & response strategy, standard versus non-standard approach, aligned to the sales strategy. Clearly communicates to all bid team members.
  6. Ensures all client requirements are analyzed and distributed for solutioning, without gaps or duplication
  7. Designs the solution and ensures the relevant solution artefacts are completed in line with global process
  8. Excellent understanding of the competitor landscape, providing insight into the sales plan on how to beat competition
  9. Provide expertise on commercially structuring deals to differentiate from the competition
  10. Works with Deal Analyst to set up ADMT and create pricing structure; communicates structure & tagging strategy
  11. Convert Price to Win into Cost to Win by Tower
  12. Reviews and inputs to the contract schedules, SoW and SLA among other documents
  13. Supports Tower Lead with 3rd parties’ direct engagements when needed
  14. Contributes to proposal writing and guides the bid team on alignment to sales strategy, themes, scoring mechanism
  15. Ensures Solution Approval in a timely manner in line with the Global Solution Approval Process and supports towers when required with their approvals providing an end-to-end view for their approvers
  16. Leads the solution team in all clients facing interactions
  17. Supports Commercial Lead with negotiation of solution related schedules (SoW, SLA etc.)
  18. Manages solution team and ensures solution related deliverables are completed
  19. Identifies and adds to the response and other capabilities that will bring value to the opportunity
  20. Ensures the solution and commercials are sustainable for the future, with ability to grow and upsell
  21. Identifies and documents potential areas for upsell that have been discussed with client and handover to Account Team

Key skills:

  1. Customer engagement
  2. Requirement for client facing skills will vary with an entry-level Solution Lead being required past client-facing experience to a senior Solution Leads having executive client-facing experience
  3. Able to articulate both transformational and managed services elements of deals
  4. Strong presentational and communication skills; ability to lead / anchor client conversations; ability to pitch at right depth to different internal/external audiences
  5. Ability to articulate value, benefits, storyline to client
  6. Strong writing skills
  7. Management:
  8. Leadership of the solution team on deal; ability to coach, steer, challenge, guide – support in case of challenges or if tower lead is struggling
  9. Strong team leader to manage and coach team through tough deadlines
  10. Stakeholder management, engagement and socialization; Senior solution leads have strong skills in handling organizational conflict across
  11. Proficient in the Pre-Sales Solutioning Process lead
  12. Technical/Portfolio:
  13. Breadth across all towers; typically, some depth within 1 or 2 towers (via previous role); ability to challenge & understand responses across the technical landscape.
  14. Commercial:
  15. Ability to link technical aspects of solution with commercial response,
  16. Ability to understand contracts & schedules and ability to draft solution related contract schedules,
  17. Risk identification, treatment and management,
  18. Negotiation skills (including with subcontractors),
  19. Financial:
  20. Support Client business case creation,
  21. Support price shaping, benchmarking, pricing models
  22. Cost analysis, drive competitiveness,
  23. Cost breakdown & what-if analysis,

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