Salesforce Consultant

1 day ago

New Delhi, India Deloitte Full time

Your potential, unleashed.India’s impact on the global economy has increased at an exponential rate and Deloitte presents an opportunity to unleash and realize your potential amongst cutting edge leaders, and organizations shaping the future of the region, and indeed, the world beyond.At Deloitte, your whole self to work, every day. Combine that with our drive to propel with purpose and you have the perfect playground to collaborate, innovate, grow, and make an impact that matters.Job Description:-CRM Expert + AI Agent force ExperienceKey Responsibilities:- Design, implement, and optimize Salesforce CRM solutions aligned with automotive business processes. - Apply advanced technical knowledge of Salesforce architecture, development frameworks (Apex, LWC, Flows), and integration patterns to build scalable, AI-ready CRM solutions. - Design and implement robust integration strategies between Salesforce and external systems. - Collaborate with AI engineers and product teams to define and prototype use cases using Einstein AI and Agent force. - Contribute to the development of reusable AI components and CRM accelerators. - Drive experimentation and implementation of AI-enhanced workflows, intelligent automation strategies, and next-generation customer engagement solutions. - Collaborate with cross-functional teams to identify high-impact CRM use cases for AI-driven automation and personalization. - Design intelligent customer journeys using Salesforce tools enhanced by Einstein and Agent force. - Implement dynamic engagement strategies based on predictive insights and behavioral data. - Define and model agentic workflows that simulate autonomous decision-making in customer service, sales, and marketing. - Evaluate feasibility and ROI of proposed agentic workflows in real-world automotive scenarios. - Work with AI engineers to prototype and test agent behaviors within Salesforce environments. - Monitor performance of agentic systems and recommend iterative improvements.Required Skills & Experience:- Strong QA background (manual + automation). - Hands-on Salesforce testing experience (Sales Cloud, Service Cloud, Data Cloud). - Good understanding of Agentforce / Einstein Copilot / AI-driven workflows . - Knowledge of Apex testing, LWC testing , and Salesforce deployment lifecycle. - Familiarity with Provar, Selenium, Postman, SOQL for validation. - Experience with Agile/Scrum methodology . - Excellent analytical, problem-solving, and communication skills.

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