Senior Engagement Manager

2 weeks ago

Noida, Uttar Pradesh, India Newgen Software Full time

"Join Newgen Software as a Engagement Manager and drive impactful projects to success"

Role: Key Account Manager/Engagement Manager

Location: Noida

Domain: Insurance (US)

The ideal candidate will be responsible for managing named customers relationship and ensure we deliver and demonstrate our value proposition by leveraging industry best practices in BPM / ECM domain. EM works closely with CRM and Delivery Head to meet the business goals and targets.

Responsibilities:

  • Acts as a SPOC between the Customer and Newgen (both delivery and account management teams)
  • Positioning Newgens Product and/or services to the customers.
  • Identify continuous growth opportunities for new business as per account expansion target.
  • Execution of ongoing engagement such as implementation, change request, renewal of ATS / AMC, additional resource deployment, additional licenses, and additional process deployment.
  • Work with Delivery Head and CRM in reviewing the progress of ongoing implementation, new business opportunities and the Booking-Billing-Collection figure as per account expansion target.
  • Get actively involved in activities related to mining cases for a specific client including POC and Demos as necessary.
  • Build proposals for the new opportunities and involve CRM / Business Head, as needed.
  • Create, review and periodic update of all opportunities at Salesforce.com.
  • Follow the OEA process and guidelines.
  • Build relationship with Key Decision Makers as well as Users.
  • Manage customer satisfaction and ensure high customer satisfaction.
  • Ensure for every delivery Client Sign-Off and acceptance are in place.

What we need:

  • Good experience in Account Management (Enterprise OR BFSI)
  • Proactively maintain existing relationships and leverage relationships to develop a sales pipeline; develop new opportunities to increase company visibility in the account. Will carry an annual billing target.
  • Ability to coordinate and prioritize customer requests with the assistance of other managers to ensure the highest level of service possible to the customer.
  • Strong customer Focus & Ability to establish and maintain effective work relationships at all levels.
  • Knowledge of system integration issues
  • Strong customer orientation and ability to establish and maintain effective work relationships at all levels.
  • Ability to gather and analyse data and draw logical conclusions.
  • Thorough understanding of Project Management methodologies and tools.
  • Good analytical capabilities and excellent time management skills.
  • Excellent oral and written communication skills including presentation skills.
  • Must be comfortable working with and cross-functional teams.

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