Senior Salesforce Administrator

Senior Salesforce Administrator – Infinx Healthcare

Location: Mumbai/Hyderabad (Preferred: Mumbai-based candidates with overlap with US time zone ET/CT)

Department: Marketing (Revenue Operations)

Experience: 10+ years

Employment Type: Full-Time

Reports To: Director of Marketing

Position Summary

We are looking for a Senior Salesforce Administrator to lead the administration, enhancement, and governance of our Salesforce platform. This role is crucial in supporting cross-functional teams across Sales, Customer Success, Marketing, and Fin riving efficiency through automation, ensuring data quality, and enabling scalable business growth.

Key Responsibilities

Salesforce Platform Management

• Own user and license management: creation, deactivation, role assignment, profiles, permission sets, public groups, OWD, and sharing rules.
• Perform platform configuration: Flows, assignment rules, approval processes, custom fields, page layouts, record types, dynamic layouts, apps, quick actions, custom settings, mobile admin, dashboards, and reports.
• Manage and optimize sandbox environments.
• Execute proactive maintenance: security audits, Optimizer usage, health checks, and platform updates.

Development & Release Support

• Support DevOps and release management processes: plan and deploy configuration changes via change sets or third-party tools (e.g., Gearset, Copado).
• Understand and troubleshoot basic Apex code and triggers, in collaboration with development teams.

Business Process Enablement

• Gather business requirements and translate them into scalable Salesforce solutions.
• Identify and promote underutilized features to improve user workflows and platform ROI.
• Create and maintain a clear Salesforce roadmap in collaboration with key stakeholders to ensure a seamless and effective implementation.

User Engagement & Adoption

• Manage support ticket escalations and resolve user issues.
• Lead onboarding and continuous training for end-users and business teams.
• Communicate platform changes and enhancements across the organization.
• Monitor and improve user adoption metrics.

Data & Integration Oversight

• Drive data quality improvements through automation, validation rules, and standardization processes.
• Manage third-party integrations, including:
• HubSpot (Marketing)
• ZoomInfo (Lead Enrichment)
• Zoom (Meetings)
• PandaDoc (eSignature/Documents)
• DataGroomr
• And other revenue cycle–focused platforms used by Sales, Marketing, and Finance teams.

Documentation & Governance

• Maintain detailed technical and end-user documentation.
• Ensure best practices in change management, governance, and platform design.

Required Qualifications

• 10+ years of hands-on Salesforce Administration experience, with a strong command of Sales Cloud.
• Certified Salesforce Administrator.
• Additional certifications are highly preferred:
• Advanced Administrator
• Platform App Builder
• Bachelor's or Postgraduate degree in Computer Science, Information Systems, or related field.

Required Skills & Attributes

• Use of AI in day-to-day operations, including integrating AI in Salesforce
• Open to learn and implementing new go-to-market revenue strategies and practices
• In-depth knowledge of Salesforce platform capabilities (Sales, Service, Marketing, and related features and functionality).
• Experience with Salesforce Products, Pricebook, Quote, Order configuration, and automation.
• Experience with Salesforce DevOps tools and release management.
• Excellent knowledge of Apex code and triggers.
• Working knowledge of Data Cloud and Agentforce.
• Strong analytical, problem-solving, and troubleshooting skills.
• Effective stakeholder management and the ability to translate business needs into technical solutions.
• Exceptional written and verbal communication skills in English.
• Experience in end-user training, support, and enablement.
• Experience in technical documentation and change control.

Desirable Skills

• Active contributor to the Salesforce community.
• Demonstrates a passion for continuous learning and innovation in platform capabilities.
• Familiarity with healthcare industry workflows and regulatory needs (e.g., HIPAA, PHI).