Mega Walk-In Drive for Order Management || 12th June

1 week ago

Gurugram, India HCLTech Full time

Exciting opportunity alert HCLTech is hosting a Mega Walk-In Drive for Order Management roles on 12th June & 19th June in Noida.


Date: 12th June 2024 & 19th June 2024

Interview timing: 11:00 AM to 4:00 PM

WALKIN Address: HCL Technologies A-8-9, Maharaja Agrasen Marg, Block A, Noida sector 60 (Nearby Metro sector 59)

Work Location: Gurgaon/Noida

Shifts: 24*5

Contact Person: Shikha

Designation: Senior Analyst/Associate Manager


Interested candidates can attend the walk-in event.


Experience Required - 3+ Years

Hike % - As per Norms

Cab - both side Chargeable

Order Management & Telecom Experience is preferred.


Job Role: Order Management

Background - Order Management, Order to Cash, O2C, Order entry, Quoting/Quote, Invoicing/Invoice, Sales Order Management, Order Fulfilment, Order processing, Supply Chain, SCM, Telecom


Responsibilities include:

  • Order verification (OVC) and Order Entry
  • Validate the pre- order received. In case of additional information needed, the MAC (Move Add Change) team shall refer the pre-order back to the Client sales team
  • Validate technical/site
  • Data gathering and order verification with the customer to include:
  • Customer name and technical and site contacts, site readiness
  • Products ordered, product intervals and customer delivery date requirements
  • Review order status communication plan
  • Obtain CSR (Customer Service Record) for porting requests submitted through the client order to cash platform
  • Scrub & Validate CSR to ensure numbers on the pre-order are located on the CSR
  • Reserve the appropriate telephone numbers (VOIP Orders)
  • Confirm all documentation and Customer information provided by Sales, Solution Architect, Global Client Services and the Customer is complete
  • Update and complete order information
  • Submit order to provisioning
  • Fallout / Exception Order Management:
  • Track assigned orders, resolve order fallout tasks and drive resolution of order rejections
  • Escalate to supplier organizations on orders requiring action
  • Confirm that all pre-work activities related to activation are complete
  • Coordinate test and install
  • Scheduling activation
  • Perform all Order Management fallout functions, generally tied to groups of orders for a single client or project
  • Provide senior level support for escalated orders, high visibility clients, and high revenue orders
  • Responsible to update the price impacting quotes for change orders
  • Manage and resolve fallout in specialty areas such as circuit provisioning and Network builds
  • Provide vendor partner oversight
  • Coordinate CPE (circuit provisioning) delivery and managed services activation (if applicable)
  • Ensure order completion
  • Validate order sent to billing


Skills and Qualifications

  • General knowledge of Telecommunications, Networking Technologies, and Solutions
  • SFDC tool & processes knowledge
  • Must have the ability to deliver written and verbal messages with customers
  • Requires critical thinking in the decision-making process
  • Overall technical aptitude and forward thinking
  • Must be English literate and numerate
  • Strong customer service focus with drive to deliver a world-class customer experience
  • Clear confident communicator with strong written and verbal presentation skills
  • Ability to work on own initiative with minimal supervision and also as part of a wider project/team
  • Perform well under pressure to meet deadlines
  • High attention to detail, data accuracy and quality of input
  • 5+ years demonstrable experience in a Business to Business (B2B) / Corporate Environment
  • Problem management skills and strong analytical skills


2) Associate Manager - JD


Experience Required - 5+ Years

Hike % - As per Norms

Cab - both side Chargeable

Order Management & Telecom Experience is preferred.


Job Role: Order Management

Background - Order Management, Order to Cash, O2C, Order entry, Quoting/Quote, Invoicing/Invoice, Sales Order Management, Order Fulfilment, Order processing, Supply Chain, SCM, Telecom, Team Management


Main Responsibilities:

  • Review quoting and contracting data provided by internal sales team, inclusive of products.
  • Create install, move/add/change, amendments quote for existing and new logo Customers.
  • Utilize the QuickStart Workflow Management tool to review and process all assigned cases and tasks.
  • Create quote/contract/order activity within designated systems depending on the request assigned on order to cash platforms, such as the Current Platform, Proposal Manager, Premises, etc.
  • Interface with sales and Customers to secure pricing/quote/order approval
  • Progress cases through quoting, contracting, and order submission process.
  • Collect ordering data from Customers and keying orders into designated systems (initiating TEV, ESS, Staging as required)
  • Meet/exceed quoting, contracting, and order submission SLAs.
  • Interact with all lines of business as required to complete a quoting/ordering task efficiently.
  • Engage and escalate with internal vendor management, IT and other supplier organizations, when required, to ensure timely progression of quote and order submission.


Certifications:

  • Lean Six Sigma Certification (preferred).
  • Generally, requires a BS/BA degree and/or a minimum of 2-5 years’ experience with networks (voice and data), and customer service experience.
  • SFDC, Quoting, Ordering and QuickStart Workflow Management systems & processes knowledge.


Email ID - shikha.tanwar@hcltech.com

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