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EasyRewardz - Manager - Customer Success
1 month ago
Location: Gurgaon.
Who We're Looking For:
Are you passionate about technology and innovation? Do you thrive in dynamic environments where your ideas can shape the future of customer experience? At Easyrewardz, we're seeking individuals who are:.
Innovative Thinkers: Those who embrace technology and view innovation as second nature.
Performance-Driven: Professionals who consistently deliver excellence and are motivated by achieving and surpassing goals.
Collaborative Team Players: Individuals who value teamwork and are eager to contribute to a fast-growing organization brimming with energy and young talent.
If you're ready to make a significant impact and grow with us, we invite you to join our tribe.
Role Responsibilities:
- Provide top-notch leadership on loyalty/CRM activities, both strategically and in execution.
- Manage account financials, including budgets, revenue targets, billings, and timely collections.
- Drive revenue growth through upselling and expanding client services.
- Innovate loyalty program features to align with client goals.
- Capture client requirements in detailed Business Requirements Documents.
- Conduct regular and thorough testing of client solutions to proactively identify gaps, areas of concern, or opportunities for enhancement, ensuring an optimal experience for both clients and their end customers.
- Liaise with clients, including senior management, and present progress updates.
- Develop case studies showcasing program success and impact.
- Track and improve program KPIs with strategic marketing/solution initiatives.
- Master Easyrewardz products, offering client training and support.
- Manage client projects end-to-end, ensuring timely and within-budget delivery.
Travel: Up to 50% (Local/International, depending on client needs).
Experience & Skills:
- 7+ years of experience, with expertise in loyalty, CRM, or marketing strategy (preferably in Retail sector).
- Strong attention to detail with execution and operational excellence.
- Proven relationship-building skills with confidence and professional polish.
- Outstanding presentation and communication abilities.
- Highly proficient in MS Office (Excel & PowerPoint).
- Technology savvy and data-driven mindset.
- Fluent in English (Native/Bilingual/Full Professional Proficiency).
Qualifications:
- BE/B.Tech/MBA.
- Minimum 7 years of experience, with at least 3-4 years in a relevant role.
About Easyrewardz:
- Easyrewardz is a leading customer experience management company, offering comprehensive engagement solutions to over 200 brands across geographies for 18,000+ stores.
- Our expertise spans key retail verticals, including apparel, fashion, luxury, food and beverage, travel and entertainment, wellness, and banking.
Our proprietary technology platform provides:
- End-to-End Customer Loyalty Programs: Tailored solutions that foster brand affinity and drive repeat business.
- Intelligent Engagement Platforms: Tools that enable meaningful interactions between brands and their customers.
- Advanced Analytics Engine: Facilitates personalized conversations by leveraging consumer insights.
- Unified Multichannel Experience: Delivers a seamless customer journey across various touchpoints through our SaaS-based solutions.
- At Easyrewardz, we are committed to transforming customer engagement by integrating machine learning, personalization, and marketing automation into our services.
- Our mission is to empower brands to build lasting relationships with their customers through innovative and data-driven strategies.
Why Join Us?.
- At Easyrewardz, we are at the forefront of revolutionizing customer experience management.
- Our AI-powered CRM and loyalty solutions empower over 200 brands across 18,000+ stores and 200MN+ engaged customers to deliver personalized, omnichannel customer experiences.
- By joining our team, you'll have the opportunity to:.
- Innovate with Cutting-Edge Technology: Work with advanced tools in machine learning, marketing automation, and customer data platforms to create intelligent engagement strategies.
- Drive Meaningful Impact: Collaborate with leading brands across diverse industries-including retail, healthcare, BFSI, and more-to enhance customer engagement and loyalty.
- Grow in a Dynamic Environment: Be part of a fast-growing organization that values performance and fosters an entrepreneurial mindset, providing ample opportunities for professional development.
- Shape the Future of Customer Engagement: Contribute to developing and implementing solutions that redefine how businesses interact with their customers, driving growth and customer delight.
