Veersa Technologies

Job Title : Release Manager Engagement PlatformLocation : Sector, 142, Noida. On-site/HybridReports To : Delivery HeadDepartment : Product & Platform DeliveryRole Overview :This role combines the technical orchestration skills of a Release Manager with the business communication and adoption readiness focus of a Product Operations Specialist.This role requires a deep understanding of healthcare compliance considerations, and the ability to manage complex dependencies between product, production support, migration, analytics, DevOps Teams along with closely collaborating with Change Board.Key Responsibilities Planning & Coordination :- Develop and maintain a comprehensive release calendar covering product releases, client migrations, environment refreshes, demos, and analytics updates.- Collaborate with Product Development, Production Support, Migration, Sales, and Analytics teams to plan releases based on environment availability and priorities.- Plan release scope and timelines across multiple scrum teams and multi-environment configurations (Production, Environment on Demand, UAT, Demo, Training).- Coordinate environment usage to minimize conflicts between product releases, migration validations, and demo/training events.Environment & Configuration Management :- Maintain an up-to-date inventory of all environments, including their purpose, current version, and scheduled changes.- Manage multi-environment configurations (Production, UAT, Demo, Migration Test, Training, Staging, etc.).- Ensure environment integrity by managing refreshes, rollbacks, and data masking in compliance with healthcare data security regulations (e.g., HIPAA).Release Execution :- Oversee end-to-end release lifecycle from development to Production deployment.- Ensure release readiness by validating testing, approvals, documentation, and rollback plans.- Conduct readiness checkpoints with business stakeholders prior to each release.- Validate readiness with all stakeholders, ensuring testing, sign-off, and rollback plans are in place.- Facilitate go/no-go meetings with stakeholders before deployments.- Manage hotfix and emergency releases with minimal disruption.- Ensure environment refreshes and configurations comply with healthcare data privacy regulations (HIPAA, SOC 2, etc.).Documentation, Compliance & Audit Readiness :- Ensuring change control docs, traceability matrices, known issues lists, and implementation plans are accurate, consistent, and audit-ready.- Preparing user-facing release notes and enablement materials in language relevant to operations.- Ensure all release artifacts are accurate, consistent, version-controlled, and audit-ready.- Standardize templates for release documentation to support compliance.Risk & Issue Management :- Identify and mitigate release risks related to dependencies, timelines, or environment conflicts.- Coordinate environment usage to minimize conflicts between product releases, migration validations, and demo/training events.- Coordinate hotfix releases with minimal disruption to ongoing activities.- Maintain a lessons-learned repository to continuously improve release processes.Stakeholder Communication :- Serve as the primary point of contact for release-related queries.- Prepare clear, user-friendly release notes tailored to operational and business audiences.- Provide regular release progress updates and visibility into upcoming changes for leadership and cross-functional teams.- Document and share release notes and post-release impact & Tooling :- Implement release management best practices, Partner with DevOps to optimize CI/CD pipelines, and automation where possible.- Identify and resolve process inefficiencies in release and readiness workflows.- Use tools like Jira, Azure DevOps, Git, Jenkins, ServiceNow (or equivalent) for release tracking and change management.- Drive process improvements for faster, safer, and more predictable releases.Qualifications & Skills :- Bachelors degree in computer science, Information Technology, or related field.- 5+ years in Release Management, Product Operations, or related roles in AWS Cloud environments.- Strong understanding of Agile/Scrum development and release processes.- Proficiency with Jira, Confluence, Git, CI/CD tools (e.g., Jenkins, Azure DevOps).- Strong documentation skills with the ability to translate technical details into business-friendly language.- Experience managing multi-tenant platforms and complex environment orchestration- Excellent communication, coordination, and stakeholder management skills.Preferred :- Experience with healthcare CRM systems.- Familiarity with data migration projects involving large data sets and analytics reporting enablement.- Exposure to change management frameworks (e.g., Prosci ADKAR).- Understanding of healthcare compliance and audit requirements.- ITIL or Agile/Scrum certification. (ref:hirist.tech)