Senior Operations Specialist

Job Title: Senior Operations Specialist Location : Remote (India-based role) Job Type : Full-Time About InstaService InstaService is a fast-growing on-demand home services platform, offering professionalcleaning, handyman, and plumbing servicesacross California, Texas, Florida, and 23 other states. We are on a mission to become a leading brand in home services by delivering excellent customer and provider experiences.Job Summary We are looking for ahighly motivated, proactive Senior Operations Specialistbased inIndiato support our U.S. operations. You will play acritical role in managing daily bookings, onboarding and training service providers, and ensuring customer satisfaction . You will also proactively identify and resolve operational issues to ensure thatno booking is ever canceled unnecessarily . Key Responsibilities Coordinate and manage daily customer bookingsto ensure timely and successful service delivery. Communicate directly with U.S.-based customers and service providersover phone, chat, and email to confirm appointments, clarify details, and resolve any service issues. Onboard and train new service providers , ensuring they understand InstaService’s standards and processes. Monitor active bookingsto anticipate and address any issues (e.g., delays, cancellations, customer complaints). Proactively resolve problems , ensuring every effort is made to fulfill customer bookings successfully. Follow up on completed bookingsto gather feedback and maintain quality control. Maintainaccurate recordsof bookings, service provider performance, and customer interactions. Work closely with management tocontinuously improve operational processes and provider performance . Take ownership ofurgent operational issuesand ensure prompt resolution. Flexible working hoursto align with U.S. time zones (mainly PST/CST/EST). Requirements 3+ years of experiencein operations, service coordination, customer support, or similar roles. ExcellentEnglish communication skills (spoken and written) . Strongproblem-solving skills , ability to stay calm under pressure and resolve issues quickly. Proven ability tohandle U.S.-based customers and service providers professionally and efficiently . Experience inonboarding, training, and managing external vendors or service providers . Strongorganizational and multitasking abilitiesto manage multiple active bookings and provider schedules. Comfortable working in afast-paced, startup environment . Familiarity with tools likeSlack, CRM systems, Google Sheets, and other booking/communication platforms . Preferred Qualifications Experience working withU.S. clients or in an international customer service role . Background inhome services, gig economy, or on-demand service platformsis a strong plus. Ability towork flexible shifts , including weekends or evenings as needed. What We Offer Competitive salary based on experience. Fullyremote positionwith flexibility. Opportunity togrow with a fast-scaling U.S. startup . Collaborative and supportive work culture.How to Apply Are you ready to make an impact in the on-demand services industry from anywhere in the world? We’d love to hear from you Download & Explore Our App Visit https://www.instaservice.com/get-app to download the InstaService app (on the App Store or Play Store). Provide Your Feedback Take a few minutes to explore the app and note what you liked and what could be improved. Submit Your Application Email your résumé and app feedback to hiring@instaservice.com. Join InstaService and be a driving force in revolutionizing the way home services are delivered—remotely and on your own schedule InstaService is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.