Telecaller Female

1 week ago

Gurugram, India Naukripay Full time

mail:-


telecaller job involves making and receiving phone calls to sell products, generate leads, provide customer support, or conduct surveys. Key duties include explaining product features, handling customer inquiries and complaints, maintaining call records in a CRM, and meeting sales targets. Essential skills for a telecaller are strong verbal communication, persuasive speaking, active listening, problem-solving, and good time management. 

key Responsibilities

Outbound Calls: Contacting potential and existing customers to promote products or services, generate leads, or schedule appointments. 

Inbound Calls: Handling incoming calls from customers to answer questions, resolve issues, and provide information about products and services. 

Sales & Lead Generation: Persuading customers to make purchases, following up with prospects, and identifying new sales opportunities. 

Customer Service: Resolving customer complaints, addressing concerns, and ensuring customer satisfaction. 

Record Keeping: Maintaining accurate logs of customer interactions, updating contact details in databases or CRM systems. 

Market Research: Gathering customer feedback and understanding market needs to help improve customer experience and sales strategies. 

Required Skills

Excellent Communication Skills: The ability to speak clearly, persuasively, and positively to influence customers. 

Active Listening Skills: The capacity to understand customer needs and provide suitable solutions. 

Persuasion and Negotiation: Confidence to drive sales, handle objections professionally, and negotiate with customers. 

Problem-Solving: The ability to find and offer appropriate solutions to customer queries and complaints. 

Computer Skills: Basic computer literacy for data entry, using customer relationship management (CRM) software, and managing databases. 

Time Management: Multitasking abilities to efficiently handle a high volume of calls. 

Qualifications 

A high school diploma or equivalent is often sufficient, though a bachelor's degree may be preferred in some roles.

Previous experience in telemarketing, customer service, or a similar role can be an advantage


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