Oracle Tech Support Engineer

4 weeks ago

Noida, Uttar Pradesh, India Aavyan Consulting Full time

We are seeking an experienced and proactive Oracle Tech Support professional to join our team in Noida. The role involves providing day-to-day operational and application support for Oracle E-Business Suite (EBS) R12 and Oracle Fusion Cloud Financials. The ideal candidate will have hands-on experience with core financial modules and demonstrate expertise in troubleshooting, incident resolution, and system maintenance.

Key Responsibilities :

- Provide L1/L2/L3 level application support for Oracle EBS R12 (minimum two modules) and Oracle Fusion Cloud Financials.

- Troubleshoot and resolve issues related to P2P, O2C, and GL modules.

- Perform root cause analysis and work on bug fixes, enhancements, and service requests.

- Collaborate with functional and technical teams to support user requirements and process improvements.

- Utilize ITSM tools to manage Incident, Problem, and Change Management processes.

- Write and optimize SQL queries for diagnostics and reporting purposes.

- Ensure adherence to SLAs and provide timely updates on tickets and escalations.

- Maintain documentation of system changes, support procedures, and issue resolutions.

Required Skills :

- Hands-on experience with Oracle EBS R12 (minimum 2 modules) and working knowledge of Oracle Fusion Financials.

- Strong understanding of financial modules including P2P (Procure-to-Pay), O2C (Order-to-Cash), and General Ledger (GL).

- Proficiency in SQL and basic scripting for support and analysis tasks.

- Experience with ITIL processes Incident, Problem, Change, and Configuration Management.

- Familiarity with ticketing systems (ServiceNow, BMC Remedy, etc.).

- Strong troubleshooting and analytical skills.

Soft Skills :

- Excellent verbal and written communication skills.

- Strong interpersonal skills with a team-oriented approach.

- Customer-centric attitude and the ability to handle pressure calmly.

- Good organizational and time-management skills with the ability to multitask and prioritize effectively.

- Willingness to work in UK time zone.

(ref:hirist.tech)

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