Front Office Associate

3 weeks ago

Lonavala, India The Machan Resort LLP Full time

Job Title: Front Office Associate

Department: Front Office

Reports To: Duty Manager

Location: Lonavala

Job Summary:

The Front Office Associate is the face of the hotel, responsible for providing guests with a seamless check-in and check-out experience, addressing their needs, and ensuring a pleasant and welcoming atmosphere at the front desk.

Key Responsibilities:
  • Greet guests warmly and professionally upon arrival and departure
  • Perform check-in and check-out procedures efficiently
  • Handle guest queries, requests, and complaints with a solution-oriented approach
  • Maintain up-to-date knowledge of room availability, rates, and promotions
  • Process payments and maintain accurate records using the property management system (PMS)
  • Coordinate with housekeeping and other departments to ensure room readiness
  • Assist with luggage handling, concierge tasks, and special guest arrangements as needed
  • Maintain a neat and organised front desk area
  • Ensure compliance with all SOPS and service standards
  • Maintain guest confidentiality and data security at all times
Qualifications and Skills:
  • Diploma/Degree in Hospitality or related field preferred
  • Prior experience in a front office or guest service role is an advantage
  • Proficiency in using PMS (e.g., Opera, IDS, Cloudbeds, etc.)
  • Excellent communication and interpersonal skills
  • Strong problem-solving abilities and a guest-first attitude
  • Ability to work in shifts, including weekends and holidays
  • Well-groomed and professional appearance
Work Environment:
  • Fast-paced hospitality environment
  • Standing for extended periods
  • Interactions with guests from diverse backgrounds


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