TBO - Customer Success Manager

3 weeks ago

Gurugram, India TBO Full time

Customer Success Manager

TBO is a global platform that aims to simplify all buying and selling travel needs of travel partners across the world.

The proprietary technology platform aims to simplify the demands of the complex world of global travel by seamlessly connecting the highly distributed travel buyers and travel suppliers at scale.

The TBO journey began in 2006 with a simple goal to address the evolving needs of travel buyers and suppliers, and what started off as a single product air ticketing company, has today become the leading B2A (Business to Agents) travel portal across the Americas, UK & Europe, Africa, Middle East, India, and Asia Pacific.

Today, TBOs product range from air, hotels, rail, holiday packages, car rentals, transfers, sightseeing, cruise, and cargo.

Apart from these products, our proprietary platform relies heavily on AI/ML to offer unique listings and products, meeting specific requirements put forth by customers, thus increasing conversions.

TBOs approach has always been technology-first and we continue to invest on new innovations and new offerings to make travel easy and simple.

TBOs travel APIs are serving large travel ecosystems across the world while the modular architecture of the platform enables new travel products while expanding across new geographies.

Why TBO:

- You will influence & contribute to Building World Largest Technology Led Travel Distribution Network for a $ 9 Trillion global travel business market.

- We are the emerging leaders in technology led end-to-end travel management, in the B2B space.

- Physical Presence in 47 countries with business in 110 countries.

- We are reputed for our-long lasting trusted relationships.

- We stand by our eco system of suppliers and buyers to service the end customer.

- An open & informal start-up environment which cares.

Top Sights During Your Role Stay (Key Expectations):

- Measure key customer or site performance and developing clear product/tech plans for increasing volumes.

- Maximize product distribution from a technical perspective.

- Coordination between client and the onboarding team during the integration process Monitor the assigned clients API performance on day-to-day basis.

- Provide technical expertise on the integration of products and services, enlisting the assistance of subject matter experts as required.

- Work with Sales to develop account visit/call plan to ensure customer visits are managed in the most cost-effective manner.

- Actively engage with sales, product, support, and API development teams to troubleshoot post go-live support related issues.

- Report any possible issues to HQ for resolutions after identifying the priority level and commercial impact.

- Coordinate with Sales regarding any commercial related issues or tech concerns causing sales loss.

- Be first point of contact for the clients/tech houses in the region for all the API related queries.

Do you have what it takes (Must Haves)

- Bachelor's Degree from any engineering faculty preferred.

- Minimum 3 years experience in a client facing role.

- Ability to creatively solve challenging tech issues.

- Excellent communication skills to explain complex issues in a simple way to audiences from different backgrounds.

- Knowledge of REST API, XML, JSON, and similar technologies.

- Experience working with Databases & SQL.


(ref:iimjobs.com)

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