Microsoft O365

JD for VR Email Service Line.

Working Technologies: L3

Microsoft O365 versions and messaging technologies.

Microsoft Exchange 2010 / 2013 / 2016

Individual has experience working with Exchange Server 2010, 2013, and 2016, can troubleshoot Hybrid Connectivity issues and can provide Exchange Server support, SharePoint and Unified Messaging Integration.

Knowledge of OU structures, Group Policies, DNS, DHCP, and IIS.

Hybrid Experience:

Migrations of users/shared Mailboxes and resource mailboxes.

Migration issues and their troubleshooting.

Must have knowledge of Cutover, Staged and Hybrid Migrations.

Experience in building Hybrid environment with Office 365 and integration with on premise environment and applications

Experience in using Microsoft Native migration tools for data migration from on premise to Office 365 environment.

Must have knowledge of SMTP relay using Office 365 and email transport.

AZURE AD Connect/DirSync along with AZURE AD:

Individual can troubleshoot directory synchronization issues from Azure AD Connect, Azure AD Sync, and DirSync.

Individual should be well versed with new Azure AD and its new services.

Individual should know about the Staging AAD Connect Server.

Managing Application hosted in Azure AD, creating App registration in AZURE AD for the clients requirement.

Conditional Access policy creations and updating according to the requirement.

Risky Sign-ins Process in Azure AD.

MFA working and knowledge of implementing in Azure AD for all the users.

Individual has worked with Azure Rights Management Services (Azure RMS) including creating RMS policies, updating RMS policies, and troubleshooting RMS policies.

ADFS and WAP:

Individual understands and can troubleshoot authentication services including Active Directory Federation Services (AD FS), WAP and Azure AD.

Experience in creating and configuring Office 365 tenants. Should have an understanding on Single Sign On service using Microsoft ADFS, Knowledge of PING Federation will be an added advantage.

Understanding of the claim based rules in ADFS, Extranet Lockout Policy and well acquainted with ADFS versions 2.0 to 4.0

Exchange Online/Mail flow with EOP and ATP:

Various Licensing structures available for Office 365 and well versed with the service offered by Office 365 E5, ATP and EMS licenses.

Exchange Online (email, calendar, tasks), O365 Administration using Office365 Admin Console and Office365 Command Shell.

Troubleshoot issues related to Mail-flow, Shared Mailbox, Distribution List, and User Mailbox, eDiscovery, Auditing, Litigation hold, Anti-spam, Anti-malware, Security and compliance. Mail routing/management, Installation and configuration of SMTP connectors.

Must be able to read and understand header analysis.

Strong knowledge of third party filtering process, EOP and ATP (Safe Attachments and Safe Links)

Knowledge in Troubleshooting of O365 regular and common issues such Exchange Online users using MS Office Outlook 2016 and OWA.

Mailbox management like Mailbox permission, delegation, quota management, mail tracking, and mail transport rule creation/modification.

Strong understanding of day-to-day functionality in Office 365 services like Microsoft Teams, One Drive for Business, Exchange Online & Active Directory and hands on Skype for Business, Mobile Device Management, SharePoint Online, Office Pro plus, Video, Planner, Steam, Delve etc.

Individual has deployed and / or configured Microsoft Intune including creating policies, resolving conditional access issues, and managing connected devices.

Individual has experience troubleshooting and working with Skype for Business Server hybrid connectivity to Office 365.

Automation:

Automating and Developing PowerShell scripts for processes within the environment

Extensive experience and skill in the use of PowerShell to report on and manage O365 services.

Vendor Management:

Manage to handle team, coordinate with client, able to take challenges.

Escalations handling.

Vendor Management: Coordinating with Microsoft support in case of roadblock for support cases or related Vendors.

Coordination with Onsite and Project management team for timely project deliverables.

Case study and SOP documents creation.

Training and Knowledge Transfer for junior resources.

Good understanding of IT Infrastructure technologies and Infrastructure management

Operations

Secondary technical skills:

Active Directory

Graph API

MS Windows 2012 and 2016, 2019.

Power BI reporting tool.

Teams

SharePoint

Non-Technical skills required

Business and Technical communication, documentation proficiency

Strong written communication (able to write high quality end user comms, product documentation aimed at business and end users)

Ability conceptualize solutions and communicate them effectively to internal teams and leadership

Ability to be concise, articulate, and assertive in all forms of communication

Excellent analytical, decision making and management skills

Ability to lead and work collaboratively with a group of senior technical / management teams

Ability to deal with partners and peers located in Onshore/Offshore.

Creative and skillful in making Power Point decks look professional and sleek

Knowledge and experience working in an ITIL driven environment and SNOW Ticketing tool.

Working experience or ready to work in 24/7 Environment and available as on when required.

Microsoft Exchange

Exchange online

Entra ID

Azure Active Directory

Exchange Hybrid

AD connect

Entra ID connect

M365

Office 365