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Lead/Manager - PMO

4 months ago

Bikaner, India Ascendion Full time

Ascendion is an ally for enterprise digital innovation.


We make and manage software platforms and products that power growth and deliver captivating experiences to consumers and employees. By embracing the future of work, we bring creativity and execution excellence together to make the digital journey valuable (and even fun) Our engineering, cloud, data, experience design, and talent solution capabilities accelerate transformation for Global 2000 clients.


Headquartered in New Jersey, our hybrid workforce delivers solutions from around the globe. Ascendion is committed to building technology that elevates life with an inclusive workforce, service to our communities, and a vibrant culture.


Website: www.ascendion.com


Job Role: Lead/Manager PMO - Business Operations

Location: Bangalore/Chennai/Hyderabad/Pune/Vadodara - Hybrid

Job Timings: 6 PM to 3 AM IST (US Shift)


Job Responsibilities:


  • The incumbent will be responsible for managing all facets of Business Operations (i.e. Ascendion Market Operations) for his/her portfolio, across global geographies.
  • The SM/AD incumbent will be reporting directly into the Global Head of Operations, Ascendion. The Lead/Manager incumbent will be reporting into the Sr. Manager, Market Ops in India.
  • MUST have proven top-rated people management experience and must have experience of facing and solving core people-related issues.
  • MUST have extensive business operations experience for Tier 1or 2 SI/IT Services companies.
  • Responsible for Proactively planning for fulfillment by closely monitoring demand & supply by Client/Market.
  • Knowing all the current and upcoming projects run in an organization and business development activities and being able to plan resourcing accordingly.
  • Coordinate, track and report on daily/weekly basis all project execution related operational matters, including but not limited to SOW-PO-Resource tracking, invoicing, contract renewals, SOW & pricing exercises for new deals/amendments, timesheet management, coordination of billing/invoicing, HWF/TWF/WF Management etc.
  • Responsible for updating the Business on availability and supply of talent from the market/ELT pool/Bench etc.
  • MUST have expertise in processes for Billable and SG&A employees onboarding, Background Verifications, Talent demand & supply tracking, overall deployable Resource Management / Talent Supply Chain Operations etc.
  • Responsible for Enabling & Facilitating effective Resource utilization by maintaining the current status of Resources & Skills Database for the entire Organization.
  • Providing engineering managers and RMG/TSC teams with support when it comes to resource management issues or improving resource management processes.
  • Responsible for Effective Resource & Skills Management across all Geographies-Verticals-Practices across the board.
  • The incumbent will participate & present status in Review Meetings, oversee fulfillment & mobilization of Resource requirements, in a centralized manner.
  • Work with L&D & Circles to manage up-skilling/re-skilling/cross-skilling of resources as per Business needs.
  • Tracking & Maintaining (tracking & reporting) the pool of Deployable resources (Bench/NBL/ELT or upcoming PO expirations etc.)
  • Ensuring Optimal Resource allocations across Geographies/Verticals/Service lines
  • Define, and execute processes and mechanisms for weekly, monthly and quarterly business reviews
  • Coordination of monthly and quarterly SOW & PO renewals, hiring demands, resource starts & terminations forecasting process and reporting in partnership with account/ portfolio Management team
  • Works directly with the existing business and engineering delivery management teams to build reports and manage supporting functions of the financials
  • Provide executive business support including governance and management routines, communications, ad-hoc analysis, and presentations
  • Will partner closely with the leadership team to communicate strategy and priorities, provide operational reporting to enable routines and accountability, and influence employees and leaders to achieve business goals.
  • Define, and execute processes and mechanisms for weekly, monthly, and quarterly business reviews.
  • Monitoring day-to-day project activities and corresponding resourcing.
  • Internal business stakeholder management
  • Communication Management
  • Escalation Management
  • Good Interpersonal skills to effectively communicate (verbal & written) with a variety of individuals at all technical & management levels.
  • Good organizational and collaboration skills with strong attention to detail and follow-up
  • Multitasking ability to prioritize work-related activities to achieve deadlines Team player, Service-oriented, positive, committed, and enthusiastic.


Skills & Qualifications:


  • Bachelor's or Master’s Degree from a reputed University; MBA preferred.
  • Inspired by challenges, passionate to develop and execute new processes and company-wide practices and new ventures.
  • MUST be familiar with labor laws as well as resource management trends.
  • Strong Process orientation with ability to take up independent charge and perform.
  • Internal business stakeholder management, Communication and Escalation Management.
  • Strong Interpersonal skills to effectively communicate (verbal & written) with a variety of individuals at all technical & management levels.
  • Good organizational and collaboration skills with strong attention to detail and follow-up.
  • MUST have ability to constantly improve process and mechanisms based on learnings.
  • MUST have multitasking ability to prioritize work-related activities to achieve deadlines Team player, Service-oriented, positive, committed, and enthusiastic.
  • Growth minded, positive “can-do” attitude