RingCentral - Senior Product Designer - Prototyping/Wireframing Tools

4 weeks ago

Bengaluru, India RingCentral Full time

As a Staff Product Designer for our Contact Center product, RingCX, you will be involved in our design processes and the creation of innovative new features that will take our product to the next level. You will be working in a highly collaborative environment with other designers, product managers, and engineers.

Responsibilities :

  • Create user-centered designs by understanding business requirements, the voice of the customer, user journeys, customer feedback, and usability findings.
  • Quickly and iteratively create user flows, wireframes, prototypes, and low and high-fidelity mockups.
  • Closely collaborate with product teams to ensure that designs meet all stakeholder needs.
  • Closely collaborate with engineering teams to ensure designs are feasible to build.
  • Elaborate design specs with written acceptance criteria (in Jira).
  • Follow the development process to ensure designs are built to spec by performing design review sessions and working closely with QA engineers.
  • Design projects for both long and short-term visions of the product.
  • Collaborate with other designers to ensure consistency with user experience and patterns across product offerings.
  • Work with cross-functional UX teams, such as Research, Content Design, and Design systems.
Requirements :
  • Bachelor's degree or higher from an accredited university in a Computer Science, Interaction Design, and/or Visual Communication Design discipline (Master's degree or equivalent work experience preferred).
  • Minimum 9 years of experience in digital product development such as desktop or mobile apps and/or digital ecosystems.
  • Experience working closely with Agile development teams and ensuring code is built to spec.
  • Experience creating, maintaining, and using a design system.
  • Experience designing in Figma.
  • Availability to work early mornings/evenings to accommodate colleagues in various time zones.
  • A detailed portfolio of design work that outlines your specific role, decisions, and challenges for at least two large-scale projects.
  • Experience designing SaaS products for a B2B company.
  • Experience in the Contact Center industry.
  • Experience working on global and remote teams.
  • Excellent communication and presentation skills.
  • In-depth knowledge of all things UX and UX processes.

(ref:hirist.tech)

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