Customer Support Operations Manager
3 weeks ago
Key Responsibilities :● Own end-to-end success of learners for assigned cohorts throughout their journey — Onboarding, Learning, Certification, and Placement. ● Plan program timelines, manage capacity, and ensure cohorts meet learning and placement KPIs. ● Conduct orientation and induction sessions to set learner expectations and drive engagement. ● Create visibility into learner progress and proactively address challenges or drop-offs. ● Collaborate closely with Curriculum, Instructor, Student Success, Admissions, and Placement teams to streamline program delivery. ● Ensure SLA adherence and quick resolution for all learner queries through strong coordination and ownership. ● Maintain high customer satisfaction and NPS through empathy-driven interactions and process excellence. ● Track and analyze key data points such as attendance, assignment completion, assessment performance, NPS, and placement funnel metrics. ● Conduct weekly cohort reviews and present insights to leadership for continuous improvement in learner experience and outcomes. ● Build, implement, and maintain SOPs for all key processes across the learner lifecycle. ● Define escalation paths, quality benchmarks, and standard delivery practices to ensure consistency across cohorts. ● Train and monitor the customer success and support teams to maintain quality and empathetic communication standards. ● Partner with hiring partners, corporate recruiters, and placement teams to align placement outcomes, timelines, and feedback loops. ● Ensure learners are job-ready with strong resumes, LinkedIn profiles, and mock interview preparation. ● Track placement metrics, drive conversions, and report success rates regularly. ● Oversee classroom logistics, student communications, and on-ground execution for smooth cohort operations. ● Handle escalations and crisis situations with composure and problem-solving skills. ● Maintain a strong online reputation and testimonials through positive learner engagement and feedback. ● Identify and develop new initiatives or alternate revenue streams that enhance the learner experience or organisation growth.Requirements -Must-Have :● 4–6 years of program or operations management and team handling experience (preferably in EdTech, training, or high-volume cohort models). ● Proven stakeholder management and cross-functional coordination skills; comfortable interfacing with leadership and hiring partners. ● Strong analytical ability — to track KPIs and produce actionable insights. ● Excellent communication skills in English and Hindi; proficiency in a regional language is a plus. ● Strong empathy, customer handling, and conflict-resolution skills. ● Advanced MS Excel / Google Sheets skills for data analysis and reporting. ● Experience with LMS/CRM platforms, ticketing tools and process documentation (SOP creation and rollout). ● Background in placement coordination, recruitment partnerships, or outcomes-focused program design.
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Customer Support Associate
1 day ago
Gurugram, New Delhi, Noida, India Startek (Aegis Customer Support Services Pvt. Ltd.) Full timeJob Title: Customer Support AssociateLocation: Gurugram (On-site at Zomato Client End)Job Type: Full-Time (Work from Office)Salary: 25,000 CTC / 20,000 In-HandShift Timings: Rotational Shifts, Rotational Week Off (6 Days Working)About Zomato:Zomato is one of the leading online food delivery and restaurant discovery platforms. We aim to create a seamless...
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Customer Support Operations
3 weeks ago
New Delhi, India Axponent Full timeWe are seeking a Customer Support Operations to join our team and drive the growth of our rewards based app. You will play a critical role in ensuring smooth experience of users and clients associated with the brand.Responsibilities: Bachelor’s degree in Business, Operations, or a related field. Strong problem-solving skills and the ability to address...
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Project Manager
1 week ago
New Delhi, India State Bank Operations Support Services Full timeThe ideal candidate will be responsible for planning, coordinating, and implementingBankingprojects within the decided-upon budget, timeline, and scope. They will also effectively monitor and present project updates to relevant stakeholders, clients, or project team members.Responsibilities Set project timeline for Banking Operation Monitor project...
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Project Manager
1 week ago
New Delhi, India State Bank Operations Support Services Full timeThe ideal candidate will be responsible for planning, coordinating, and implementingBankingprojects within the decided-upon budget, timeline, and scope. They will also effectively monitor and present project updates to relevant stakeholders, clients, or project team members.Responsibilities Set project timeline for Banking Operation Monitor project...
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Project Manager
13 hours ago
New Delhi, India State Bank Operations Support Services Full timeThe ideal candidate will be responsible for planning, coordinating, and implementing Banking projects within the decided-upon budget, timeline, and scope. They will also effectively monitor and present project updates to relevant stakeholders, clients, or project team members.Responsibilities- Set project timeline for Banking Operation - Monitor project...
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Program Manager
1 week ago
New Delhi, India Cubical Operations LLP Full timeJob Title: Program Manager – IT Service Delivery (Manager / Senior Manager) Location:Mumbai Experience:8–10 Years Budget:Up to 28 LPA Notice Period:Immediate to 20 Days Job Summary The Program Manager will act as theAccount Owner and Service Ownerfor the outsourced technology partner. The role ensures seamless IT service delivery, operational excellence,...
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Program Manager
1 week ago
New Delhi, India Cubical Operations LLP Full timeJob Title: Program Manager – IT Service Delivery (Manager / Senior Manager) Location:Mumbai Experience:8–10 Years Budget:Up to 28 LPA Notice Period:Immediate to 20 Days Job Summary The Program Manager will act as theAccount Owner and Service Ownerfor the outsourced technology partner. The role ensures seamless IT service delivery, operational excellence,...
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Program Manager
4 days ago
New Delhi, India Cubical Operations LLP Full timeJob Title: Program Manager – IT Service Delivery (Manager / Senior Manager)Location: MumbaiExperience: 8–10 YearsBudget: Up to 28 LPANotice Period: Immediate to 20 DaysJob SummaryThe Program Manager will act as the Account Owner and Service Owner for the outsourced technology partner. The role ensures seamless IT service delivery, operational excellence,...
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Program Manager
4 days ago
New Delhi, India Cubical Operations LLP Full timeJob Title: Program Manager – IT Service Delivery (Manager / Senior Manager)Location: MumbaiExperience: 8–10 YearsBudget: Up to 28 LPANotice Period: Immediate to 20 DaysJob SummaryThe Program Manager will act as the Account Owner and Service Owner for the outsourced technology partner. The role ensures seamless IT service delivery, operational excellence,...
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Customer Support Operations Analyst
4 weeks ago
New Delhi, India noon Full timeAbout noonWe’re building an ecosystem of digital products and services that power everyday life across the Middle East—fast, scalable, and deeply customer-centric. Our mission is to deliver to every door every day. We want to redefine what technology can do in this region, and we’re looking for a Business Analyst who can help us move even...
