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ServiceMax Support Lead

5 months ago

Pune, India HARP Technologies and Services Full time

JOB DESCRIPTION (DETAILED) Job Description :

- ServiceMax Administration.

- ServiceMax Development & Configuration.

- Incident (Ticket) Resolution.

- Help team members for any issues or support.

- Release Management.

- Interact with end users for technical requirement gathering.

- Execute change requests.

Job Description :

Position Overview :


- As a ServiceMax Lead at Zensar you will play a critical role in ensuring the seamless transition of our ServiceMax application from its current version to the latest version.

- You will work closely with cross-functional teams to plan, execute, and optimize the upgrade process.

Additionally, you will provide technical expertise and support for ongoing ServiceMax operations.

Responsibilities :

Upgrade Planning :


- Collaborate with stakeholders to plan the upgrade from ServiceMax version 21 to 23.

- Develop a comprehensive upgrade strategy, including timelines, resource allocation, and risk mitigation.

Technical Execution :


- Lead the technical aspects of the upgrade process.

- This includes configuring ServiceMax 23.

1, Managing data migrations, and implementing any necessary customizations or integrations.

Testing and Quality Assurance :


- Conduct pre-upgrade and post-upgrade testing to ensure the stability, functionality, and performance of the ServiceMax application.

- Identify and resolve any issues that may arise during the testing phases.

- Customization and Configuration: Customize ServiceMax to meet specific business requirements, and configure workflows, objects, and fields as needed.

- Ensure that customizations are compatible with the upgraded version.

Integration Management :


- Manage and maintain integrations between ServiceMax and other systems, ensuring data flows smoothly and that any integration-related issues are addressed.

User Training and Support :


- Provide training and support to end-users to help them adapt to the new version of ServiceMax.

- Address user inquiries and provide technical assistance.

Documentation :


- Maintain detailed documentation of the upgrade process, configurations, customizations, and integrations.

- Create user guides and technical documentation for reference.

Performance Optimization :


- Monitor the performance of the ServiceMax application post-upgrade and take proactive measures to optimize its performance.

Security and Compliance :


- Ensure that security settings and compliance measures are up to date and aligned with industry standards and best practices.

Qualifications :

- Bachelor's degree in Computer Science, Information Technology, or a related field.

- ServiceMax certification is must.

- Salesforce Admin certification is highly desirable.

- Proven experience in ServiceMax administration and technical support.

- Hands-on experience with ServiceMax upgrades, including planning and execution.

- Strong understanding of field service operations and processes.

- Proficiency in Salesforce platform administration is a plus.

- Excellent problem-solving and troubleshooting skills.

- Strong communication and interpersonal skills to work effectively with cross-functional teams.

- Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.

- Detail-oriented and committed to delivering high-quality results.

- Exp 7-10 years

(ref:hirist.tech)