ServiceMax Support Lead

2 months ago

Pune, India Zensar Technologies Full time

Job Description:


Position- ServiceMax Support Lead

Relevant Experience- 5+yrs

Mandatory- ServiceMax Certification

Location-Anywhere in India (Preferred- Bangalore, Pune, Hyderabad, Chennai & Kolkata)


Job Duties :

  • ServiceMax Administration
  • ServiceMax Development & Configuration
  • Incident (Ticket) Resolution
  • Help team members for any issues or support
  • Release Management
  • Interact with end users for technical requirement gathering
  • Execute change requests

Position Overview: As a ServiceMax Lead at Zensar you will play a critical role in ensuring the seamless transition of our ServiceMax application from its current version to the latest version. You will work closely with cross-functional teams to plan, execute, and optimize the upgrade process. Additionally, you will provide technical expertise and support for ongoing ServiceMax operations.

Responsibilities:

  • Upgrade Planning: Collaborate with stakeholders to plan the upgrade from ServiceMax version 21.2 to 23.1. Develop a comprehensive upgrade strategy, including timelines, resource allocation, and risk mitigation.
  • Technical Execution: Lead the technical aspects of the upgrade process. This includes configuring ServiceMax 23.1, managing data migrations, and implementing any necessary customizations or integrations.
  • Testing and Quality Assurance: Conduct pre-upgrade and post-upgrade testing to ensure the stability, functionality, and performance of the ServiceMax application. Identify and resolve any issues that may arise during the testing phases.
  • Customization and Configuration: Customize ServiceMax to meet specific business requirements, and configure workflows, objects, and fields as needed. Ensure that customizations are compatible with the upgraded version.
  • Integration Management: Manage and maintain integrations between ServiceMax and other systems, ensuring data flows smoothly and that any integration-related issues are addressed.
  • User Training and Support: Provide training and support to end-users to help them adapt to the new version of ServiceMax. Address user inquiries and provide technical assistance.
  • Documentation: Maintain detailed documentation of the upgrade process, configurations, customizations, and integrations. Create user guides and technical documentation for reference.
  • Performance Optimization: Monitor the performance of the ServiceMax application post-upgrade and take proactive measures to optimize its performance.
  • Security and Compliance: Ensure that security settings and compliance measures are up to date and aligned with industry standards and best practices.

Qualifications:

  • Bachelor's degree in Computer Science, Information Technology, or a related field.
  • ServiceMax certification is must.
  • Salesforce Admin certification is highly desirable
  • Proven experience in ServiceMax administration and technical support.
  • Hands-on experience with ServiceMax upgrades, including planning and execution.
  • Strong understanding of field service operations and processes.
  • Proficiency in Salesforce platform administration is a plus.
  • Excellent problem-solving and troubleshooting skills.
  • Strong communication and interpersonal skills to work effectively with cross-functional teams.
  • Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
  • Detail-oriented and committed to delivering high-quality results.

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