Genesys Contact Centre Platform

Job Location : DLF , Chennai (Work from office) Skills required : • Advanced Bachelor’s degree in Computer Science, Engineering, Business, or related field; Master’s degree preferred. • Proven track record of 5+ years in platform ownership role preferably on Genesys Contact Centre Platform with extensive knowledge on the architecture capabilities...

Job Location : DLF , Chennai (Work from office) Skills required :• Advanced Bachelor’s degree in Computer Science, Engineering, Business, or related field; Master’s degree preferred.• Proven track record of 5+ years in platform ownership role preferably on Genesys Contact Centre Platform with extensive knowledge on the architecture capabilities of...

POSITION PURPOSEA great opportunity to play an important role to lead the Global Platform of our market leading international higher education research and search platforms. We are seeking a highly skilled and strategic Global Contact Centre Technology Platform Owner to oversee the development, maintenance, and optimization of our global platform(s). The...

Very strong in fundamental concepts in Genesys Framework and CIM concepts - Should have good understanding on Genesys Framwork. - Should have expertise in using Genesys GUI tools for configurations and monitoring. - Should have knowledge on how to use Kazmir/Mizmir tool for log reading - Good Understanding on Genesys 7.x/8.x Platform - Expertise in excellent...

POSITIONPURPOSEAgreat opportunity to play an important role to lead the GlobalPlatform of our market leading international higher educationresearch and searchplatforms.We areseeking a highly skilled and strategic Global Contact CentreTechnology Platform Owner to oversee the development maintenanceand optimization of our global platform(s). The Global...

Job Description for Lead Global Platform Engineer:KloudPortal Technology Solutions Private limited offers a range of software solutions to clients worldwide. We take pride in creating solutions that are scalable, optimal and effective. Our team of 60+ engineers is diverse and welcoming.About the position: This job posting is for a software engineer for a mid...

Job Description for Lead Global Platform Engineer: KloudPortal Technology Solutions Private limited offers a range of software solutions to clients worldwide. We take pride in creating solutions that are scalable, optimal and effective. Our team of 60+ engineers is diverse and welcoming. About the position: This job posting is for a software engineer for...

Job Description for Lead Global Platform Engineer:KloudPortal Technology Solutions Private limited offers a range of software solutions to clients worldwide. We take pride in creating solutions that are scalable, optimal and effective. Our team of 60+ engineers is diverse and welcoming.About the position: This job posting is for a software engineer for a mid...

Contact our existing customers and new customers in English speaking countries by telephone - Customer requests and inquiries are recorded and forwarded to responsible colleagues - Document the conversation in our database and maintain the addresses and contacts - Follow the processes as per defined guidelines and ensure the data quality in CRM system. -...

Business Function Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our...

DearCandidateAboutusCoders Brain is a global leader in its servicesdigital and business solutions that partners with itsclientsto simplify strengthen and transformtheir businesses. We ensure the highest levels of certainty andsatisfactionthrough a deepset commitment toour clients comprehensive industry expertise and a global networkofinnovation and delivery...

DearCandidateAboutus Coders Brain is a global leader in its servicesdigital and business solutions that partners with itsclientsto simplify strengthen and transformtheir businesses. We ensure the highest levels of certainty andsatisfactionthrough a deepset commitment toour clients comprehensive industry expertise and a global networkofinnovation and delivery...

Key Responsibilities of an Escalation Manager / Duty Manager / Customer Success Manager Escalation Management deals with Incident/Problem management system for Enterprise customers in IT infrastructure. It is managed by set of people who carries out the entire documented process for Escalation Management. This requires one to associate their work with...

Key Responsibilities of an Escalation Manager / Duty Manager / Customer Success Manager Escalation Management deals with Incident/Problem management system for Enterprise customers in IT infrastructure. It is managed by set of people who carries out the entire documented process for Escalation Management. This requires one to associate their work with...

Key Responsibilities of an Escalation Manager / Duty Manager / Customer Success Manager Escalation Management deals with Incident/Problem management system for Enterprise customers in IT infrastructure. It is managed by set of people who carries out the entire documented process for Escalation Management. This requires one to associate their work with...

Minimum of 3 to 6 years of Routing Development Experience in Genesys Contact Center Solutions (Voice, IVR and Multi-channel) - Experience in developing Routing workflows using Composer - Extensive SCXML troubleshooting - Experience in Orchestration Server - Extensive knowledge in GRAT - Experience in ECMA scripting - Experience in designing, developing and...

Platform Owner Global SIP Role.Hiring for one of our Client is one of the leading Electronics Manufacturing company which is headquartered in Finland, having its Engineering and Technology operations in IndiaRole & responsibilitiesService, Technology and Financial ownership of Global SIP platform.Supplier & Vendor Management.Create and maintain technology &...

Platform Owner Global SIP Role. Hiring for one of our Client is one of the leading Electronics Manufacturing company which is headquartered in Finland, having its Engineering and Technology operations in India Role & responsibilities Service, Technology and Financial ownership of Global SIP platform. Supplier & Vendor Management. Create and maintain...

Platform Owner Global SIP Role. Hiring for one of our Client is one of the leading Electronics Manufacturing company which is headquartered in Finland, having its Engineering and Technology operations in India Role & responsibilities Service, Technology and Financial ownership of Global SIP platform. Supplier & Vendor Management. Create and...

Greetings from DSRC!!!!DSRC provides competitive compensation that is revised purely on performance, flexible work hours, friendly work environment & Hybrid option. At DSRC you will have opportunity not only to learn but also explore your area of interest with respect to technology and also effectively use the skills acquired over few years of IT...