Gigaforce - Technical Writer

2 weeks ago

Noida, India Gigaforce Full time

GigaForce is a California based InsurTech provider of a SaaS-based, blockchain-optimized, claims platform which combines artificial intelligence (AI)-driven predictive models, specialized expertise, and customized services to expedite subrogation, recovery, and salvage processing for insurance ecosystems, including insurers, law firms, and third-party adjusters. Gigaforce is a force to reckon with and is one of the most promising Insurtech companies on the horizon.


Despite being young, we were one of the finalists in InsurtechNY, a highly-respected community based organization which accelerates insurance innovation in the New York metro area. We were also selected from a large base of Insurtech companies, by Plug and Play Tech Center, the world's largest early stage investor, accelerator, and corporate innovation platform with global headquarters in Sunnyvale, California, as part of their recent Fall batch.

We work on cutting edge, truly relevant technologies such as Artificial Intelligence, Machine Learning, Robotics Processing Automation, Blockchain, Big Data, Cloud Computing, Java, Kotlin, Angular, Node Js and many others.

We are thought leaders in the insurance-in-technology space and are committed to hiring the very best workforce to keep up with the pace of our rapidly growing company. We look forward to providing exceptional employee experiences where everyone is valued and all ideas are welcome. We are passionate about giving you an environment where you are inspired to explore your talents and constantly innovate. Some of the best- in-class perks we offer include comprehensive medical insurance, paid time off, meal cards, a hybrid work model, ESOPs, an opportunity to work in the US, among others. As an equal opportunity employer, we welcome and encourage diversity in the workplace regardless of gender, race, color, ethnicity, origin, age, religion, sexual orientation or any other characteristics protected by law.

We are seeking a Technical Writer to join our team at Gigaforce. You will create and maintain technical documentation to ensure that your most complex information is easy for users to understand. Because of our commitment to client satisfaction, Gigaforce has grown into an industry leader. The driving force behind this commitment is an unwavering belief in clear and effective communications. We're searching for an experienced technical writer to join our team and help take our client-focused services to new heights. The ideal candidate will have proven success in a highly technical field, such as software development, computer science, or engineering. Also important in this role are an ability to evaluate and analyze complex information and a natural desire to help people understand it.

Job Responsibilities :


- Develop, write, and update comprehensive technical documentation, including user manuals, guides, and online help systems.


- Collaborate with Subject Matter Experts : Work closely with engineers, developers, and other subject matter experts to gather information and ensure the accuracy and relevance of technical content.


Translate Technical Information : Translate complex technical concepts into clear and accessible documentation for a diverse audience, including end-users and other stakeholders.


- Stay Informed about Industry Trends : Keep abreast of industry trends, technological advancements, and product updates to accurately represent the latest information in technical documentation.


- Review and Edit Documentation : Review, edit, and proofread documentation to ensure clarity, consistency, and adherence to company standards.


- Use Documentation Tools : Utilize documentation tools and software to create, manage, and publish technical documentation.


- Contribute to Process Improvement : Provide insights and suggestions for improving documentation processes, tools, and overall efficiency.


Job Requirements :

- Three or more years of experience as an effective technical writer

- Proven ability to quickly learn and understand complex subject matter

- Experience in writing documentation and procedure manuals for various audiences

- Superb written communication skills, with a keen eye for detail

- Experience in working with engineers to improve user experience (ex: design, UI), refine content, and create visuals and diagrams for technical support content

- Ability to handle multiple projects simultaneously

- Bachelor's degree in relevant technical field with experience in software development

- Degree or diploma in journalism or communications is an advantage

- Firm understanding of SDLC (systems development lifecycle)

- Professional certification (ex: Society for Technical Communication) is an advantage

- Experience in using XML tools to create documentation

(ref:hirist.tech)

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