Senior Operations Role

5 days ago

New Delhi, India Denave Full time

We are seeking an experienced and result-oriented Senior Operations Manager to oversee and optimize our e-commerce business operations. The ideal candidate will have strong expertise in managing end-to-end e-commerce processes including seller/merchant acquisition, account management, business development, and operations excellence. This role demands a strategic thinker with hands-on execution skills who can drive scalable growth across B2B and B2C e-commerce ecosystems.Job ResponsibilitiesBusiness & Operations Management- Manage day-to-day e-commerce operations across multiple categories and clients including marketplaces, payment wallets, delivery aggregators, online transport networks, and digital platforms. - Drive merchant and seller acquisition strategies and ensure strong seller/customer account management. - Monitor seller performance, product/category assortment, and marketplace efficiency to ensure consistent business growth. - Ensure smooth coordination across cross-functional teams.Business Development & Growth- Identify and execute new business development opportunities to expand e-commerce verticals.P&L Ownership & Strategy- Manage P&L responsibilities ensuring accurate revenue recognition, cost control, and margin achievement. - Develop and implement business strategies, KPIs, and performance metrics to achieve growth targets.Team Leadership- Lead and mentor multi-level teams - Foster a collaborative, high-performance culture that delivers consistent results.Qualifications & Skills- 10–15 years of experience in e-commerce operations, business development, or sales management, with proven success in driving growth and managing P&L. - Strong understanding of B2B and B2C e-commerce ecosystems including marketplaces, payment solution and delivery networks. - Demonstrated experience in merchant/seller acquisition, account management, and customer lifecycle management. - MBA or equivalent preferred.Why Join Us?• Opportunity to lead operations in a fast-growing e-commerce business vertical.• Ownership of P&L with high visibility to senior leadership.• Be part of a dynamic team driving innovation and growth in digital commerce.

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