International Voice Process

3 weeks ago

New Delhi, India HCLTech Full time

HCLTech Walkin drive -International Voice Process (Experienced) 23th October 2025Experience: (1- 4 Years)Shift: UK ShiftMode of interview: WalkinDate: 23th October 2025Timing: 10:30 AM to 2:00 PMContact HR: DharaniWork Location - Navallur.Interview Location: ETA 3- Techno Park, Sandhiya info city Special Economic Zone, 33, Rajiv Gandhi Salai, Navallur Village and Panchayat, Thiruporur Panchayat Union, Navallur, Tamil Nadu 603103, India.Job Summary:We are seeking enthusiastic and articulate professionals to join our on-site Client Support Services Team in Navalur, Chennai. This role involves providing voice-based support to UK-based clients, ensuring timely and effective resolution of service-related queries. The ideal candidate will have1-3 years of experience in international calling, specifically supporting UK clients.Key Responsibilities:- Manage inbound and outbound voice interactions with UK clients in a professional and courteous manner. - Address client issues related to services, transactions, or operational concerns. - Maintain detailed and accurate records of all client interactions using CRM tools. - Escalate unresolved issues to internal teams and ensure timely follow-up. - Collaborate with internal departments to enhance client satisfaction and service delivery. - Ensure compliance with UK data protection and service standards.Required Skills and Experience:- 1-3 years of experience in international voice-based client support, preferably with UK clients. - Excellent spoken English with a neutral or UK-accented tone. - Strong interpersonal, communication, and problem-solving skills. - Familiarity with CRM platforms such as Salesforce, Zendesk, or similar. - Willingness to work full-time from the Navallur, Chennai office (no hybrid/remote option).Preferred Qualifications:- Bachelors degree in any discipline. - Certifications in client service or voice process operations are a plus.Understanding of UK business culture and client expectations.

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