Client Success

2 weeks ago


New Delhi, India Mantras2Success.com Full time

Location: Noida- Sector 62 (Work from Office) Experience: 5+ years Working Days: Monday to Saturday ( 1 day WFH flexibility - if required) Shifts: General Shifts Joining: Immediate Joiners Salary: Upto 75,000 per monthRole Purpose You will own end-to-end client management for B2B marketing engagements — from taking briefs to coordinating delivery across design, content, media, and tech teams. You ensure timelines, quality, client satisfaction, and opportunities for growth (upsell/cross-sell) within existing accounts.Key Responsibilities ✔Client Relationship & Communication Act as primary point of contact for 3–5 retainer clients Manage client expectations proactively and drive delivery confidence Conduct review calls, share reports, and document actionable feedback ✔Project & Delivery Management Convert briefs into internal tasks with clarity, scope, and ownership Coordinate work with content, creative, video, web & paid media teams Track delivery using Jira/Asana/ClickUp + maintain monthly calendars Prepare timelines, Gantt charts, status trackers & performance summaries ✔Marketing Knowledge & Strategic Understanding Understand marketing funnels, B2B lead journeys & performance metrics Grasp basic CRM workflows and lead lifecycle (Zoho, HubSpot, Salesforce preferable) Work with LinkedIn + email campaigns for demand generation projects Support creation of case studies, reports, and ROI-based client narratives ✔Commercial & Account Growth Support Identify upsell opportunities (campaigns, website projects, paid media, video, content automation, etc.) Support pricing, proposals, SOW documents, and renewalsPreferred Skill Set Strong spoken & written communication (mandatory) Experience in adigital or B2B agency / SaaS marketing team Working knowledge ofLinkedIn outreach, CRM workflows, email marketing Ability to manage multiple stakeholders (internal + client teams) Hands-on expertise with task management tools (Jira/ClickUp/Asana) Comfortable with analytical reporting & explaining performance metricsWho Will Succeed in This Role? Someone who: Has handled at least3–5 years B2B accountsindependently Understands “strategy for execution,” not just passing briefs Loves structured processes, deadlines, and documentation Enjoys building trusted long-term client relationshipsCompany Profile: We modernize organizations with digital transformation solutions to drive efficiency and growth opportunities. A leading global IT service provider specializing in low-code/no-code workflow automation and managing risk effectively with GRC Frameworks. Our technology expertise spans diverse industries helping our customers proactively meet today's customer expectations. We help clients modernize operations through digital transformation technologies.Kind Regards, Archie Shah Sr. HR Recruiter Mantrras2Success HR Solutions LLP Contact :+91 7383180653 (India) ||Linkedin


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    3 weeks ago


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  • Client Success

    4 weeks ago


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