EUC/Network Support Engineer

3 days ago

Noida, India EILGLOBAL IT SOLUTIONS AND SERVICES PVT LTD Full time

Description : Company Overview :EIL Global is a dynamic IT service provider headquartered in Adelaide, Australia, with a strong presence across Asia Pacific and EMEA.We specialize in delivering cutting-edge IT solutions in desktops, servers, networks, and data center technologies.Our expertise spans the entire spectrum of IT infrastructure, with a focus on digital transformation through professional and managed services, AIOPS, AI-based workforce automation, and blockchain solutions.Requirements : EUC / Network Smart Hands Engineer On Call/Casual.Location : Noida, Mumbai, Bangalore, Chennai (Multiple Sites Onsite Support).Employment Type : Independent Contractor / On Call/Casual Basis.Work Mode : Onsite (Field Support / On-Demand/Casual).Role Overview : We are looking for an experienced EUC (End User Computing) / Network Smart Hands Engineer to provide onsite technical support under an On Call/ Casual model across client locations in India.The ideal candidate should have strong troubleshooting skills in desktop, laptop, printer, and network hardware, along with hands-on experience handling break-fix, installation, and maintenance activities.Key Responsibilities : - Provide onsite EUC and network smart hands support for incidents, service requests, and installations.- Perform break-fix, IMAC (Install, Move, Add, Change), and preventive maintenance activities.- Support network device installations such as routers, switches, access points, and cabling.- Handle hardware replacements, upgrades, and troubleshooting for end-user devices.- Collaborate with remote support and service desk teams to ensure timely resolution.- Maintain accurate logs of dispatch calls, asset details, and work completion reports.- Coordinate with vendors or third-party support teams when needed.- Ensure all activities adhere to client SLAs and ITIL processes.Required Skills & Experience : - 36 years of experience in Desktop Support / EUC / Smart Hands / Field Engineering.- Strong knowledge of Windows OS, O365, Active Directory, and common desktop applications.- Basic understanding of network concepts (LAN/WAN, IP addressing, cabling, patching).- Hands-on with hardware troubleshooting (laptops, desktops, monitors, printers, peripherals).- Familiarity with ticketing tools like ServiceNow, Remedy, or similar.- Excellent communication and coordination skills.- Must have a valid drivers license and willingness to travel to client sites.Preferred Qualifications : - ITIL Foundation certification preferred.- CompTIA A+ / N+ or equivalent vendor certifications (HP, Dell, Cisco) are an advantage.- Prior experience in Casual/on-demand support engagements.Work Scope : - On-demand/Casual calls during business hours (may include after-hours/weekend support as per SLA) (ref:hirist.tech)

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