Euc Admin

Title EUC Admin Location Noida Exp 7 yrs Maintenance and Level 2 support for EUC tools like Nexthink Systrack Work blaze Healing Station Optibot and Hitachi Sail point Password Reset etc Work on daily operational tasks Documentation of the products SOPs etc and maintain the updates Weekly and monthly reporting from the tools Review meetings with the stakeholders Maintain technical skill continuity and consistency of other stakeholders Ensure continuous improvement of services provided Work with various teams for smooth transition of deliverables Includes preparation of other stakeholders to support new technology Develop and maintain Training Plan Proactively work with other groups on normal process support issues Reactively work with other groups to gather technical information in the case of outages reduced services emergencies or other exceptions from the normal process Work closely with stakeholders to implement technical action items Ensure implementation of BOP Best Operating Practices Establish communication link with other zones relative to technical and support environment Manage small Service desk related projects Key Skills Hands on Experience on Systrack Engagements Resolve Good understanding of monitoring fundamentals Disciplined systematic problem-solving skills required ITSM ticketing tools such as Remedy Service-Now Hands on MS Office Suite usage Has knowledge of Windows Administration like basic Windows troubleshooting understands and troubleshoots CPU IO and utilization Has knowledge of Web Servers IIS knows how to reset IIS stop a web site reads IIS log files for errors etc Overall understanding of Windows EUC Support SCCM enterprise applications hardware etc Service management skills Additional Advantages Has knowledge of basic level of scripting knowledge like VBScript Powersell Has knowledge of basic level of web technologies like HTML and JavaScript Has knowledge of Hitachi products installation folder services and components Hands-on experience on tools like Solarwinds Systrack Aptean Optibot Bomgar etc Has knowledge of Hitachi products installation folder services and components Has knowledge of Administration activities of Hitachi SSPR Has knowledge of raising tickets with Hitachi for any Level 3 support Soft Skills Excellent communication and conversation skills Verbal and Written Good documentation skills Should have a great customer handling skills Can drive HCL s value and its methodology Other Skills Experience Ability to learn new technologies quickly Ability to configure and administer monitoring tools Ability to maintain system documentation Team Player Good interpersonal and communication skills Schedule flexibility Customer service focus essential Interest in evolving technologies Years of Experience Total 4 - 6 years experience in Information Management or Customer Service delivery field Relevant 2-3 years of experience in managing monitoring tools Desired Certification requirements ITIL foundation Education requirements Bachelors Masters Equivalent