Polo Towers Group

1 week ago

Kolkata, India Polo Towers Group Full time

Head - Operations (Multi Hotel Exp) (10-12 yrs) 1. Operational Management:- Supervise all aspects of hotel operations, including front office, housekeeping, food and beverage, maintenance, and guest services.- Support the General Managers in the overall management and strategic direction of the hotel, assuming the responsibilities of the General Manager in their absence.- Assist in the preparation, presentation and subsequent achievement of the hotel's annual Operating Budget, Marketing & Sales Plan and Capital Budget.- Ensure consistent service standards are met across all departments.- Monitor performance metrics to assess operational efficiency.2. Team Leadership:- Lead and manage a team of department heads, providing guidance, support, and training.- Foster a collaborative and positive work environment across the hotel group.- Conduct regular staff meetings to ensure smooth communication between departments.3. Financial Management:- Oversee the hotel's budget, controlling costs and maximizing profitability.- Analyse financial reports, forecast revenues, and implement strategies for cost control.- Ensure proper pricing strategies and revenue management practices are in place.- Ensuring achieving budgeted GOP NOP EBITDA of all the hotels assigned for.4. Managing the Guest Experience- Reviews guest feedback with management team and ensures appropriate corrective action is taken.- Responds to and handles guest problems and complaints.- Stays visible and interfaces with on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.- Creates an atmosphere in all Rooms and Food and Beverage areas that meets or exceeds guest expectations.5. Strategy and Growth:- Develop and implement operational strategies for improving hotel performance.- Work closely with senior management to align hotel operations with the overall corporate strategy.- Drive the hotel's growth by identifying opportunities for expansion or renovation.6. Compliance and Quality Control:- Ensure the hotel complies with all relevant health, safety, and environmental regulations.- Maintain high standards for quality control in guest services, food safety, and housekeeping.7. Technology and Innovation:- Introduce and implement new technologies that improve operational efficiency, guest experience, and revenue management.- Stay updated on industry trends and competitors, incorporating best practices.Required Skills and Qualifications:- Leadership and Communication: Strong leadership, interpersonal, and communication skills are essential to manage teams effectively.- Financial Acumen: Experience in budgeting, financial analysis, and cost control is crucial.- Customer Service: Deep understanding of hospitality and customer service standards.- Problem-solving: Ability to think critically and resolve operational challenges quickly.- Industry Experience: Typically, 5-10 years of experience in hotel management with a background in various departments (e.g., front office, F&B, housekeeping) with the same designation heading of multiple units/Hotels Operations.This role requires someone who can think strategically, make data-driven decisions, and lead a diverse team of professionals to deliver exceptional experiences for guests. (ref:iimjobs.com)

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