Head of Operations
4 weeks ago
The Head of Operations is a senior leadership role responsible for overseeing the day-to-day operations of a group of hotels. This position ensures that the properties within the portfolio are running smoothly, efficiently, and profitably while maintaining high standards of guest satisfaction. Key Responsibilities: - Operational Management: - Supervise all aspects of hotel operations, including front office, housekeeping, food and beverage, maintenance, and guest services. - Support the General Managers in the overall management and strategic direction of the hotel, assuming the responsibilities of the General Manager in their absence. - Assist in the preparation, presentation and subsequent achievement of the hotel's annual Operating Budget, Marketing & Sales Plan and Capital Budget. - Ensure consistent service standards are met across all departments. - Monitor performance metrics to assess operational efficiency. - Team Leadership: - Lead and manage a team of department heads, providing guidance, support, and training. - Foster a collaborative and positive work environment across the hotel group. - Conduct regular staff meetings to ensure smooth communication between departments. - Financial Management: - Oversee the hotel’s budget, controlling costs and maximizing profitability. - Analyse financial reports, forecast revenues, and implement strategies for cost control. - Ensure proper pricing strategies and revenue management practices are in place. - Ensuring achieving budgeted GOP NOP EBITDA of all the hotels assigned for. - Managing the Guest Experience - Reviews guest feedback with management team and ensures appropriate corrective action is taken. - Responds to and handles guest problems and complaints. - Stays visible and interfaces with on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction. - Creates an atmosphere in all Rooms and Food and Beverage areas that meets or exceeds guest expectations. - Strategy and Growth: - Develop and implement operational strategies for improving hotel performance. - Work closely with senior management to align hotel operations with the overall corporate strategy. - Drive the hotel’s growth by identifying opportunities for expansion or renovation. - Compliance and Quality Control: - Ensure the hotel complies with all relevant health, safety, and environmental regulations. - Maintain high standards for quality control in guest services, food safety, and housekeeping. - Technology and Innovation: - Introduce and implement new technologies that improve operational efficiency, guest experience, and revenue management. - Stay updated on industry trends and competitors, incorporating best practices.
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Restaurant Operations Head
1 day ago
Nagerbazar, Kolkata, West Bengal, India Shanghai Flavours of China Town Full time ₹ 3,60,000 - ₹ 54,00,000 per yearJob Description – Operation HeadCompany Name: Shovona Hospitality and Restaurants LLPLocation: KolkataPosition: Operation HeadSalary: ₹30,000 – ₹45,000 per month (based on experience)Experience Required: Minimum 3 years as Operation Head in F&B/Restaurant operationsGender Preference: Male/Female – openAbout the Role:Shovona Hospitality and...
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Head of Operations
4 weeks ago
Kolkata, India HOTEL POLO TOWERS GROUP Full timeThe Head of Operations is a senior leadership role responsible for overseeing the day-to-day operations of a group of hotels. This position ensures that the properties within the portfolio are running smoothly, efficiently, and profitably while maintaining high standards of guest satisfaction.Key Responsibilities:Operational Management:Supervise all aspects...
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Head of Operations
2 weeks ago
Kolkata, India HOTEL POLO TOWERS GROUP Full timeThe Head of Operations is a senior leadership role responsible for overseeing the day-to-day operations of a group of hotels. This position ensures that the properties within the portfolio are running smoothly, efficiently, and profitably while maintaining high standards of guest satisfaction.Key Responsibilities:Operational Management:Supervise all aspects...
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Head of Operations
1 week ago
Kolkata, India HOTEL POLO TOWERS GROUP Full timeThe Head of Operations is a senior leadership role responsible for overseeing the day-to-day operations of a group of hotels. This position ensures that the properties within the portfolio are running smoothly, efficiently, and profitably while maintaining high standards of guest satisfaction.Key Responsibilities:Operational Management:Supervise all aspects...
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Head of Operations
4 weeks ago
Kolkata, India HOTEL POLO TOWERS GROUP Full timeThe Head of Operations is a senior leadership role responsible for overseeing the day-to-day operations of a group of hotels. This position ensures that the properties within the portfolio are running smoothly, efficiently, and profitably while maintaining high standards of guest satisfaction.Key Responsibilities:Operational Management :Supervise all aspects...
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Head of Operations
5 days ago
Kolkata, India HOTEL POLO TOWERS GROUP Full timeThe Head of Operations is a senior leadership role responsible for overseeing the day-to-day operations of a group of hotels. This position ensures that the properties within the portfolio are running smoothly, efficiently, and profitably while maintaining high standards of guest satisfaction.Key Responsibilities:Operational Management :Supervise all...
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Head of Operations
4 weeks ago
Kolkata, India HOTEL POLO TOWERS GROUP Full timeThe Head of Operations is a senior leadership role responsible for overseeing the day-to-day operations of a group of hotels. This position ensures that the properties within the portfolio are running smoothly, efficiently, and profitably while maintaining high standards of guest satisfaction. Key Responsibilities: Operational Management : Supervise all...
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Head of Operations
4 weeks ago
Kolkata, India HOTEL POLO TOWERS GROUP Full timeThe Head of Operations is a senior leadership role responsible for overseeing the day-to-day operations of a group of hotels. This position ensures that the properties within the portfolio are running smoothly, efficiently, and profitably while maintaining high standards of guest satisfaction. Key Responsibilities: Operational Management : Supervise all...
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Head of Operations
4 weeks ago
Kolkata, India HOTEL POLO TOWERS GROUP Full timeThe Head of Operations is a senior leadership role responsible for overseeing the day-to-day operations of a group of hotels. This position ensures that the properties within the portfolio are running smoothly, efficiently, and profitably while maintaining high standards of guest satisfaction. Key Responsibilities: Operational Management : Supervise all...
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Head of Operations
3 weeks ago
Kolkata, India HOTEL POLO TOWERS GROUP Full timeThe Head of Operations is a senior leadership role responsible for overseeing the day-to-day operations of a group of hotels. This position ensures that the properties within the portfolio are running smoothly, efficiently, and profitably while maintaining high standards of guest satisfaction. Key Responsibilities: Operational Management : Supervise all...
