Senior Manager – Operations

10 hours ago

New Delhi, India HCLTech Full time

Key Responsibilities:- Lead and manage underwriting operations across multiple teams to deliver high-quality outcomes within defined SLAs and turnaround times (TATs). - Develop and implement strategic plans to optimize team performance, capacity planning, and resource utilization. - Monitor underwriting decisions for adherence to client guidelines and regulatory standards. - Collaborate with quality, training, and compliance teams to drive accuracy and reduce error rates. - Analyze process gaps and implement improvement initiatives using Lean/Six Sigma methodologies. - Ensure effective communication and coordination between cross-functional teams and external stakeholders. - Review and interpret underwriting data and trends to provide business insights and recommend operational strategies. - Drive performance reviews, governance reporting, and client presentations. - Manage team escalations, mentor managers and team leads, and promote a culture of accountability. - Maintain operational compliance with internal policies, industry regulations, and client-specific requirements.Key Skills & Competencies:- In-depth understanding of underwriting processes (mortgage/loan/insurance). - Strong leadership and team management skills in a high-volume operations environment. - Decision-making ability in complex underwriting scenarios. - Proficiency in workflow management, reporting tools, and operational metrics. - Excellent communication, client management, and stakeholder engagement abilities. - Experience in process improvement, automation, and change management. - Strong analytical skills and familiarity with quality tools (RCA, Pareto, etc.).Qualifications & Experience:- Graduate/Postgraduate in Finance, Commerce, Business Administration, or related field. - 12 years of total experience with at least 6 years in underwriting operations leadership. - Experience in US/UK/AU mortgage or financial underwriting processes preferred. - Certification in Six Sigma, PMP, or similar methodologies is an added advantage.

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