Channel Operations Support Specialist

3 weeks ago

Ajmer, Rajasthan, India Palo Alto Networks Full time
Our Mission

At Palo Alto Networks everything starts and ends with our mission:

Being the cybersecurity partner of choice, protecting our digital way of life.

Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we're looking for innovators who are as committed to shaping the future of cybersecurity as we are.

Who We Are

We take our mission of protecting the digital way of life seriously. We are relentless in protecting our customers and we believe that the unique ideas of every member of our team contributes to our collective success. Our values were crowdsourced by employees and are brought to life through each of us everyday - from disruptive innovation and collaboration, to execution. From showing up for each other with integrity to creating an environment where we all feel included.

As a member of our team, you will be shaping the future of cybersecurity. We work fast, value ongoing learning, and we respect each employee as a unique individual. Knowing we all have different needs, our development and personal wellbeing programs are designed to give you choice in how you are supported. This includes our FLEXBenefits wellbeing spending account with over 1,000 eligible items selected by employees, our mental and financial health resources, and our personalized learning opportunities - just to name a few

At Palo Alto Networks, we believe in the power of collaboration and value in-person interactions. This is why our employees generally work full time from our office with flexibility offered where needed. This setup fosters casual conversations, problem-solving, and trusted relationships. Our goal is to create an environment where we all win with precision.

Job Description

Your Career

We are seeking a forward-thinking, enthusiastic, and experienced analyst for the Ecosystem Operations team who will support the channel partner ecosystem. You will be responsible for supporting both internal channel teams and external partners by responding to and managing inbound requests and inquiries relating to the Nextwave partner program. These requests will be wide ranging and relate to the various components of the partner program and may include channel business process support, training and enablement, master data management, exception process handling, or generally providing information to partners and internal stakeholders regarding the partner program.

Your Impact
  • Provide broad based operational support to our NextWave partner program, particularly by responding to inbound requests from channel partners and internal partner ecosystem stakeholders. Examples of inbound requests may involve the following business processes:
    • Granting, validating, and troubleshooting access to the partner portal
    • Ensuring accurate partner program compliance data
    • Deal Registration exception process handling
    • Partner Locator (SFDC based tool) data updates and troubleshooting
    • Partner applications and onboarding
  • Act as liaison for the Global Ecosystem Operations team with cross functional teams such as Finance, theater Sales Ops, Data Governance, and IT.
  • Lead and support the defining, implementation, and enablement of business process improvements.
  • Initiate and establish strong trusted partnerships with key stakeholders at all levels in the organization to ensure alignment and ongoing effectiveness.
  • Assist with tool maintenance and data clean-up projects (SFDC hygiene, etc.)
  • Document processes and procedures on an ongoing basis.
Qualifications

Your Experience
  • Relevant 4+ Years experience managing, investigating, resolving high volume cases using an email based ticketing system or something similar
  • Strong customer service skills and attention to detail
  • Effective communicator that can get participants passionate about topics being presented with solid verbal, written, and presentation skills for all levels in the organization
  • Experience collaborating with cross-functional teams
  • Experience with G-suite (Sheets, Docs, Slides), ServiceNow, and SFDC (sales hygiene, reporting, maintenance), data governance / data hygiene activities
  • Demonstrated experience taking ownership of a business domain or managing a business process and being accountable to stakeholders
  • Nice to have in a related or similar field, but not required:
    • Experience supporting Ecosystem / Channel sales organizations - partners, distributors, cloud service providers, system integrators, etc.
    • Experience supporting a partner program and its various components (e.g., onboarding, compliance, deal registration, rebates and incentives, partner master data management, etc.
    • Experience identifying Ecosystem process issues, building recommendations and implementing strategies to optimize performance
    • Building and distributing enablement and training materials on various sales operations processes
    Additional Information

    The Team

    Palo Alto Networks has brought technology to market that is reshaping the cybersecurity threat and protection landscape. Our ability to protect digital transactions is limited only by our ability to establish relationships with our potential customers to help them understand how our products can secure their environment. This is where our sales operation teams come in.

    Our Sales Operation Team members support our sales account managers and systems engineers to assist in large organization's migrations to more cybersecurity. Sales operations work behind the scenes to make sure that our sales relationships run smoothly, enabling and empowering the teams across the world. As part of our sales operations, you support the sales team by providing research, reports, and craft and support systems and processes that enable the process of sales. You are committed to your team's success – and enjoy pitching in to assist when it comes to solutions selling, learning, and development. It's a true partnership, one built on building the best cybersecurity solutions for each individual client.

    Our Commitment

    We're problem solvers that take risks and challenge cybersecurity's status quo. It's simple: we can't accomplish our mission without diverse teams innovating, together.

    We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at accommodations@paloaltonetworks.com.

    Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.

    All your information will be kept confidential according to EEO guidelines.

  • Information technology support specialist

    3 weeks ago

    Ajmer, Rajasthan, India PrimeX Meta Full time

    Company Description Prime X Meta, based in Dubai, is an AI-powered IT solutions provider. We specialize in building scalable software, mobile apps, AI automation, and cloud solutions tailored for businesses. Our expertise allows us to offer innovative and effective IT solutions to clients worldwide. Role Description This is a full-time remote role for an...

  • Customer support specialist

    3 weeks ago

    Ajmer, Rajasthan, India SchoolCues Full time

    School Cues is an innovative K-12 Ed Tech Saa S company on a mission to transform school management and administration in small schools and micro schools through intuitive, accessible, and impactful technology. Our platform is used by thousands of educators, students, and administrators every day — and we're growing fast.As we scale, we're looking for a...

  • Director of Enterprise Software Support

    4 weeks ago

    Ajmer, Rajasthan, India VeriPark Full time

    We enable financial institutions to become digital leaders.As a professional team of global scale, we work with best clients for great and exciting projects, in an environment where we learn amazing things every day. Each code, each voice, each contribution, each challenge, each success is celebrated here.We welcome candidates who share our values, have the...

  • CyberArk L3 Support

    3 weeks ago

    Ajmer, Rajasthan, India CyberSolve Full time

    CyberSolve is a fastest growing IAM Specialist firm in the US with aspirations of becoming the world's largest company in the IAM space.CyberSolve's 350+ specialists solve interesting puzzles in Non-Employee IAM, Rapid App onboarding, access certifications, etc. for some of the largest retailers, banks, pharma giants, governments and airlines.On offer is a...

  • Data Specialist

    4 weeks ago

    Ajmer, Rajasthan, India Forage AI Full time

    Data SpecialistJoin Forage AI as a Data Specialist. If you're a detail-oriented, tech-savvy professional who loves working with data, then this may be the right role for you You'll collaborate with our talented team of engineers who are working at the bleeding edge of data science and data automation.Responsibilities:Our technical data specialists play an...

  • TPRM Analyst

    3 weeks ago

    Ajmer, Rajasthan, India Cubical Operations LLP Full time

    Job Description: TPRM AnalystLocation: Remote (India) Shift: US Shift (Night Shift) Experience Required: 2+ Years Employment Type: Full-timeAbout the RoleWe are seeking a motivated and detail-oriented TPRM Analyst with a strong background in Third-Party Risk Management and GRC (Governance, Risk & Compliance) frameworks. The ideal candidate should have...

  • Partnerships Specialist

    3 weeks ago

    Ajmer, Rajasthan, India Star Software Full time

    Company DescriptionStar Software delivers comprehensive, end-to-end automated workflows for Finance operations, including Procure-to-Pay and Order-to-Cash processes, and the management of complex documents like Certificates of Analysis (COAs) and Material Test Certificates. Utilizing advanced technologies such as Intelligent Document Processing (IDP),...

  • Operation Executive

    1 week ago

    Ajmer, Rajasthan, India Memory science pvt Ltd Full time ₹ 1,20,000 - ₹ 1,44,000 per year

    Job Title: Operational Executive (Male Candidate Only) – AjmerJob Summary:We are looking for a dedicated and motivated Operational Executive to join our growing team in Ajmer (Rajasthan).This is an excellent opportunity for freshers and experienced candidates who want to start or grow their career in operations, administration, and office management.Key...

  • Chief Operating Officer

    3 weeks ago

    Ajmer, Rajasthan, India AUM Dreams Full time

    Role Overview We are looking for a dynamic and execution-driven Chief Operating Officer COO who will act as the right hand to the CEO This is not just an operations role but a CEO Office leadership role where you will be the mini version of the CEO - driving execution managing reporting and ensuring that every process of the company runs smoothly ...

  • Chief Operating Officer

    1 week ago

    Ajmer, Rajasthan, India AUM Dreams Full time ₹ 3,60,000 - ₹ 1,33,33,724 per year

    Role OverviewWe are looking for a dynamic and execution-driven Chief Operating Officer (COO) who will act as the right hand to the CEO. This is not just an operations role but a CEO Office leadership role, where you will be the mini version of the CEO – driving execution, managing reporting, and ensuring that every process of the company runs smoothly.The...