Business Analyst- Support

3 weeks ago

Bikaner, Rajasthan, India Visdum Full time

About Visdum:

Visdum is a fast-growing SaaS startup revolutionizing Sales Compensation Management. Founded by ex-Oracle executives with 50+ years of combined experience, our mission is to democratize and simplify the way high-performing SaaS companies manage their sales commissions.

Our platform empowers Finance, Revenue Operations, and Sales teams by automating commission workflows, eliminating manual errors, and providing real-time visibility into compensation metrics, driving motivation and results.

Quick Facts:

  • Founded in 2020
  • Headquartered in Visdum Tech, Inc., 1007 N Orange St, 4th Floor, 683, Wilmington, Delaware, 19801 U.S.

Role Overview:

We are seeking a highly analytical and detail-oriented Implementation Analyst to join our growing team. In this role, you will be the bridge between our customers and the product, responsible for onboarding clients onto the Visdum platform by translating their commission plans into automated workflows.

You'll work closely with customers to understand their business processes, configure their plans in Visdum, and ensure a seamless implementation experience.

Key Responsibilities:

  • Act as the primary point of contact for new customer onboarding projects.
  • Understand and gather detailed requirements related to sales performance and commission structures.
  • Translate customer commission plans into rule-based logic using Visdum's internal configuration tools.
  • Build and validate complex SQL queries to support commission data calculations.
  • Collaborate cross-functionally with Product, Engineering, and Support teams to ensure timely and quality delivery.
  • Create dashboards and reports for executives using internal analytics tools.
  • Proactively identify opportunities to streamline customer workflows and enhance user experience.

Required Qualifications:

  • 0–1 years of experience in an implementation, business analyst, or operations role in a SaaS or analytics-driven environment.
  • Strong SQL skills (MySQL experience preferred); must be comfortable with complex queries and stored procedures.
  • Advanced Microsoft Excel skills (required).
  • Excellent communication skills—both written and verbal.
  • Strong analytical and mathematical reasoning abilities.
  • Experience in cross-functional collaboration, especially between technical and business teams.
  • Familiarity with CRM systems, such as Salesforce or HubSpot, is a plus.
  • Bachelor's degree in Engineering, Statistics, Business, or a related field.

Why join Visdum?

  • Work directly with global SaaS leaders and fast-growth companies.
  • Fast-paced, collaborative startup culture.
  • Opportunity to work on a mission-critical function with high visibility.
  • Learn and grow with a highly experienced founding team.

Location: Noida, Uttar Pradesh, India

Department: Customer Success & Delivery

Employment Type: Full-Time

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