Deputy Manager Quality

19 hours ago

New Delhi, India HCLTech Full time

Hi,We are hiring for a Deputy Manager Quality role for Chennai location.Key tasks and responsibilitiesRole- Deputy Manager QualityQuality Assurance & Control Oversight- Supervise QA/QC teams(Fincrime) and ensure adherence to quality standards. - Monitor production processes and implement quality checks at various stages and implement relevant sampling methodologyProduct knowledge- Candidate should have core experience in Fincrime ODD/CDD/EDD - Should have experience in Anti Money Laundering, escalate and report activity reports (SARs) to relevant authorities. - CAMS (Certified Anti-Money Laundering Specialist) preferredProcess Improvement & Compliance- Develop and implement QA/QC procedures and control plans. - Conduct internal and external audits; ensure timely closure of non-conformities. - Conducting Ideation drive for process improvementCustomer & Vendor Management- Handle customer complaints and ensure corrective/preventive actions (CAPA) are implemented. - RCA- Finding the actual Root cause analysis for the errors and escalationsDocumentation & Reporting- Maintain QMS documentation and prepare MIS reports for management review meetings. - Identify and track KPIs and quality objectives across departments.Team Leadership & Training- Train and mentor QA/QC staff on quality standards, tools, and best practices. - Foster a culture of quality and accountability within the team.

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    3 days ago

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