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Technical Support Engineer

2 months ago


Bareilly, India Insight Global Full time

JOB DESCRIPTION

Responsibilities

• Troubleshoot & provide L2\L3 support to technical problems

• Work on multiple incidents and projects simultaneously

• Investigate service interruptions and drive the swift resolution

• Assist in ensuring the future stability of infrastructure and customer data

• Create content for technical solutions which contributes to internal knowledge bases and departmental documentation

• Communicate with cross-functional and inter-department teams including executives and managerial audiences

• Collaborate with Team members to enhance the customer experience.

• Provide Technical support to end users in rotational shifts, primarily US shifts.

REQUIRED SKILLS AND EXPERIENCE

- 3 to 5 years experience as an M365 Support Engineer

- ITSM (Service Now) & ITSM Ticket Management experience

- Admin and Troubleshooting skills on M365, InTune, AzureAD, Defender

- Troubleshooting skills to provide L2\L3 support on the above technologies

• Experience using Service Now to manage incidents, problems, and requests

• M365 Administration experience for large complex organizations including:

• Identity and Access Management

• Exchange Online , Teams, SharePoint Online, OneDrive for Business

• Office 365 Application

• Intune support and management (MECM)

• Understanding and working knowledge of Azure AD

• Microsoft Security Center \ Defender

• Working knowledge of Mobile Device Management

NICE TO HAVE SKILLS AND EXPERIENCE

• Microsoft M365 Administration certification(s)

• Azure AD Administration (desired)


Rate: $8-10/hour

Location: Remote

Duration: 12-month Contract

Shift times: rotating day and night shifts and weekend coverage