Technical Lead

3 weeks ago

Mangalore, Karnataka, India Birlasoft Full time

Network L2 Tasks

These tasks include --

  • Network connectivity troubleshooting (switches, routers, VLANs)
  • IP Address Management and conflict resolution
  • Wide Area Network (WAN) management, Liaise with ISPs for troubleshooting
  • Provisioning and de-provisioning of network links
  • Network Configuration management, backup & restore switch / router configurations
  • Capacity and bandwidth trend analysis and proactive alerts
  • Network Performance optimization and threshold tuning
  • Update Network topology after any change
  • Coordinate with Hands and Feet team for any physical checks

Server L2 Tasks (Windows + Linux)

These tasks include --

  • Disk space issue resolution and remote server troubleshooting
  • OS-level diagnostics and patching (Windows/Linux)
  • Troubleshoot any server crashes or system errors
  • User access and permission management
  • Monitoring CPU, memory, and disk health
  • Log collection and analysis for incidents
  • Virtual server management and scaling
  • Support for High availability and disaster recovery configuration
  • Configure / maintain print queues on print servers

Coordinate with other teams for cross functional issues

Grafana Admin Tasks

1. User Management: Creating, updating, and deleting user accounts. Assigning roles and permissions to users.

2. Dashboard Management: Creating and managing dashboards, and visualizations.

3. Alerting: Setting up and managing alerts. Ensuring alerts are configured correctly and notifications are sent to the appropriate users.

4. System Monitoring: Monitoring the health and performance of the Grafana instance. Escalate to L2 team of client.

5. Backup and Restore: Performing regular backups of Grafana configurations and data. Restoring data from backups when necessary

6. Documentation: Maintaining documentation for Grafana configurations, dashboards, and processes. Ensuring documentation is up-to-date and accessible to users.

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